Operations Manager

This opportunity as an Operations Manager of Medical Collections appears to be both challenging and rewarding, particularly for those with a strong background in medical collections, healthcare accounts receivable, or call center operations. Here's a summary of the role and what it entails: Position Highlights Location: Melbourne, Florida Compensation: $110,000 - $215,000, plus potential bonuses of up to $1,000/month. Benefits: Health, dental, vision insurance, term life, 401(k) with company match, and more. Team Size: Oversee a team of 55 collectors, 2 assistant managers, and 1 floor supervisor. Core Responsibilities Leadership: Lead and manage the collections team, ensuring high performance and quality. Daily Operations: Oversee training, quality assurance, goal setting, and performance management. Compliance: Ensure adherence to laws and regulations like HIPAA, FDCPA, and FCRA. Revenue Cycle Expertise: Leverage knowledge of hospital revenue cycle practices to guide operations. Customer Satisfaction: Maintain a strong focus on client satisfaction. Key Qualifications Proven skills in debt collection and negotiation. Leadership experience in operations management within medical collections or healthcare settings. Deep understanding of hospital revenue cycles and regulatory compliance. Excellent organizational, multitasking, and communication skills. Proficiency in a Windows environment and leadership in a call center setup. Professional Development Opportunities This role offers a chance to grow in a leadership capacity while contributing to an essential aspect of healthcare operations. It allows for substantial professional advancement, both in terms of skills and career trajectory.