Administrative Support Assistant III

Administrative Support Assistant III Posting Number req20982 Department International Affairs Department Website Link https://international.arizona.edu/ Location Main Campus Address Tucson, AZ USA Position Highlights The International Admissions Office Manager is responsible for a wide variety of administrative support for the Office of International Admissions and the Assistant Dean of International Admission. Reporting directly to the Assistant Dean, this position must be able to work independently, possess strong communication and interpersonal skills and have knowledge of UA policies and procedures. The individual in this position must embrace diplomacy and strong problem-solving skills as they are the first point of contact for the public and campus partners. In addition to administrative duties, the Office Manager may be responsible for leading a team of student workers who engage with or triage initial inquiries from prospective students, families, and other key stakeholders. Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here . Duties & Responsibilities Duties and Responsibilities: Prospect Student Triage Supervise a team of student workers and guide initial outreach to prospective international students via email, phone, WhatsApp, webinars and more Develop and recommend goals for customer service in International Admissions Utilize the Slate CRM software to best track and record student interactions and progress through the admission funnel Effectively communicates international admission and enrollment information and represents the University of Arizona, its mission, programs, rankings, policies, and procedures to a broad range of constituents Develops a depth of knowledge about all admission pathways for prospective graduate and undergraduate international students Administrative Support Receive, direct, and respond to visitors, telephone calls, and emails Maintains schedule for phone and office coverage Facilitates smooth communication with internal and external stakeholders on behalf of International Admissions and the Assistant Dean Manage calendar of activities for the International Admissions office and Assistant Dean of International Admissions Provide travel support on behalf of the Assistant Dean of International Admissions including purchasing, scheduling, and expense reporting. Creates expense reports, travel authorizations, and reimbursement requests. Liaison and collaborate with AZI colleagues to complete reports and briefs including annual reports. Gather, compile, verify, analyze and prepare information for use in documents such as memos, letters, reports, speeches, presentations, and news releases Provide support in the coordination of administrative activities, including office supply inventory, and other duties as assigned Creates and updates training manual and process guides for International Admissions procedures Assists with management of agent partnerships including paperwork, tagging in CRM software, commission reports, and other related duties Coordinate campus visits for International Admissions guests, including agents, school staff and other partners Knowledge, Skills, and Abilities: Excellent customer service skills Excellent communicator, both verbal and written Strong organizational skills Ability to build effective relationships with a wide range of people Willingness and flexibility to learn new skills in a diverse, collaborative, rapid-paced enrollment counseling environment Strong organizational and verbal communication skills Skilled in the use of computers including Microsoft Word, Excel, Access, etc. Minimum Qualifications High school diploma or high school diploma equivalency is required. Five years of relevant work experience in office/clerical work or customer service or, any equivalent combination of education and work experience. Preferred Qualifications Bachelor's degree in related field AND one year of relevant work experience in office/clerical work or customer service. FLSA Non-Exempt Full Time/Part Time Full Time Number of Hours Worked per Week 40 Job FTE 1.0 Work Calendar Fiscal Job Category Organizational Administration Benefits Eligible Yes - Full Benefits Rate of Pay $20.33 - $25.41 Compensation Type hourly rate Grade 5 Compensation Guidance The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity. The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator. Grade Range Minimum $20.33 Grade Range Midpoint $25.41 Grade Range Maximum $30.49 Career Stream and Level OC3 Job Family Administrative Support Job Function Organizational Administration Type of criminal background check required: Name-based criminal background check (non-security sensitive) Number of Vacancies 1 Target Hire Date 11/25/2024 Expected End Date Contact Information for Candidates Daniel Saud (sauddarizona.edu) Open Date 10/24/2024 Open Until Filled Yes Documents Needed to Apply Resume and Cover Letter Special Instructions to Applicant Diversity Statement At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness. Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryactarizona.edu.