LEAD Program Case Manager - Department of Public Safety

About Our Job This is a limited position with an end date of June 2025 and the possibility to be extended. The Department of Public Safety (DOS) unifies all the agencies tasked with ensuring Denver is the safest and most welcoming city in the nation. Denver’s Public Safety Department includes Denver Police, Denver Fire, Denver 911, Denver Sheriff, Community Corrections, Public Safety Youth Programs, and the Office of Community Violence Solutions. DOS also oversees the Public Safety Cadet Program. The Department of Safety is currently looking for Law Enforcement Assisted Diversion Case Managers to join our growing team. Law Enforcement Assisted Diversion (LEAD) is an extension of public safety and is based on a national model that offers case management services to people with unmet behavioral health needs. People are referred through a coordinated response process that supports officer discretion in referring and diverting criminal violations to service engagement, for eligible charges, at the point of pre-arrest. This response includes trauma-informed care, wraparound services, and harm reduction principles. Candidates can expect to work a Monday - Friday, 8:00A-5:00P schedule and may need to be available on-call 1-2 evenings/week and occasional weekends. Case Manager Duties Include: Receive warm hand-offs from law enforcement diversions and referrals, which may sometimes include referrals from other criminal justice partners such as prosecution or defense. The Case Manager will provide screening, create a plan for safety and follow-up alongside the officer. Work with clients to complete a biopsychosocial assessment, client-centered goal plan, and provide individualized and intensive case management and support for as long as needed and appropriate. Carry low caseloads (average of 15-18 active participants), with the goal of maximizing capacity to provide intensive case management services. Engage in ongoing coaching, problem-solving, and facilitation with clients and empower clients to resolve immediate and recurring problems and barriers to receiving and/or participating in services or programs. Monitor eligibility for services by ensuring clients are following through with their agreed-upon responsibilities. Meet clients in their communities where they are at, as needed and appropriate, and provide wraparound support. Wraparound services may include food, clothing/hygiene needs, housing, supplies, forms, transportation, and other needs that warrant proactive resource navigation and outreach in the community. Monitor and track client’s participation, follow up on any problems or issues that arise. Maintain and update files and databases by recording client contacts and coordinates and maintains records to comply with State grant and local requirements and regulations. Build professional relationships and networks with outside community resources, service providers, and other counties, and facilitate the delivery of their services to ensure expedited and continued services and resources for client success. By position, will work out of the Assessment, Intake and Diversion Center (AID). Meeting clients in the community where they are based, including, on an as-needed basis, transporting clients to/from appointments or facilities. About You Ideal candidates should: Have a good knowledge and understanding of a range of housing, behavioral health, and other resources that help address social determinant of health needs, in the Denver metro area. Understand best- and promising-practices around justice-involved persons, case management, harm reduction, wraparound services, and trauma-informed care. Understand and support equity, diversity, and inclusion practices. Have lived experience relevant to the intended population served. Have one (1) year of experience performing intensive case management services including intake, assessment, identifying client strengths and needs, and providing linkages for assistance. Minimum Requirements: Education Requirement:

Bachelor's Degree in Psychology, Sociology, Human Services, Criminal Justice, or a related field. Experience Requirement:

One (1) year of experience in performing case management including completing comprehensive needs assessments and developing and implementing case plans. Or one (1) year of experience in case work and counseling in areas such as Diversion, Probation, alcohol and drug abuse, community-based treatment case management, or a closely related area. Education & Experience Equivalency:

One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements. Licensure & Certification:

None. About Everything Else Job Profile:

CN2163 Diversion and Criminal Justice Officer. To view the full job profile including position specifications, physical demands, and probationary period, click

here . Position Type:

Limited (Fixed Term) Position Salary Range:

$25.57 - $38.36 Starting Pay:

Based on Experience and Education Agency:

Denver Police Department The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact

Jobs@Denvergov.org

with three business days’ notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click

here

for English or

here

for Spanish.

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