Customer Service Agent Job at Percepta House in Kansas City

Location: Kansas City, MO
Employment Type: Full-Time

We are looking for a friendly and motivated Customer Service Assistant to join our team. As a key point of contact for our customers, you will provide exceptional service, resolve issues, and ensure a positive experience. If you have strong communication skills, a passion for helping others, and thrive in a fast-paced environment, we'd love to hear from you.

• Customer Interaction: Handle customer inquiries via phone, email, live chat, and in-person interactions with professionalism and empathy.
• Problem Resolution: Assist customers in resolving issues and complaints by providing accurate information and offering effective solutions.
• Order Management: Process orders, returns, and exchanges while ensuring accurate and timely updates.
• Product Knowledge: Maintain a thorough understanding of our products/services to provide informed recommendations and support.
• Feedback Collection: Gather customer feedback and escalate insights to relevant departments for continuous improvement.
• Team Collaboration: Work closely with other departments such as Sales, Logistics, and Marketing to ensure seamless customer experiences.

• Communication Skills: Strong verbal and written communication skills.
• Problem-Solving: Ability to resolve issues calmly and effectively, even under pressure.
• Technical Skills: Proficiency in using computers, email, and CRM software.
• Adaptability: Ability to multitask and adapt quickly to changing situations.
• Team Player: A positive attitude and willingness to collaborate with colleagues.