Compliance Division Manager-State Prog Admin Supervisor Sr

Job Details Working Title: Compliance Division Manager Job Class: State Program Administrator, Supervisor Senior Agency: Cosmetologist Exam Board

Job ID : 81469

Location : St. Paul

Telework Eligible : Yes

Full/Part Time : Full-Time

Regular/Temporary : Unlimited

Who May Apply : Open to all qualified job seekers

Date Posted : 10/31/2024

Closing Date : 11/18/2024

Hiring Agency/Seniority Unit : Cosmetologist Exam Board / Cosmetologist Exam Bd-MMA

Division/Unit : Cosmetologist Examiners Board / Operations

Work Shift/Work Hours : Day Shift

Days of Work : Monday - Friday

Travel Required : No

Salary Range:

$30.10 - $43.59 / hourly; $62,848 - $91,015 / annually

Classified Status : Classified

Bargaining Unit/Union : 216 - Middle Management Association/MMA

FLSA Status : Exempt - Executive

Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary The Compliance Division Manager manages and coordinates all complaint related activities, ensuring complaints are delegated and processed in accordance with the Board of Cosmetologist Examiners' statutes, rules and policies. This position provides leadership and supervision to a team of four Investigators, guiding staff to perform their duties with the highest level of efficiency, effectiveness, and compliance, while providing clear direction and guidance - particularly important where regulations and tasks may be ambiguous.

This position handles escalated complaint investigations, often dealing with uncharted scenarios where regulations may be unclear, incomplete, or conflicting with those of other agencies. This position will also communicate and present solutions related to global issues involving compliance and serve on behalf of the Executive Director at meetings relating to compliance issues.

This position exists to inform the public and professionals of provisions in Minnesota Statutes 155A and Minnesota Rules 2105 and 2110 and serves as the authoritative point of contact with Board staff, applicants, licensees, and the public on issues relating to the practice of cosmetology. The position works closely with the Board’s Executive Director and Board Members in analyzing and interpreting statutes and rules.

This position requires some travel to conferences, training or work-related activities.

Qualifications Minimum Qualifications Resume must demonstrate the following qualifications:

Three years of experience in compliance which includes one or more of the following: investigation, regulatory compliance, credentialing, complaint/document review, quality assurance, or a related field.

Note: Bachelor's degree in criminal justice, public administration, law, public health or policy, social science, business administration, or related degree may substitute for one year of experience.

AND

Supervisory or lead work experience that includes directing and assigning work, managing and measuring performance, and coaching, mentoring, or training staff.

Experience managing complex cases independently.

Experience applying statutory requirements to ensure compliance with a regulatory body (state, federal, and associations).

Leadership skills sufficient to lead a team to meet the organization's expectations for productivity, quality, or goal accomplishment.

Strong communication skills sufficient to organizing diverse facts and materials into logical, cohesive summaries and reports and present information, and the ability to communicate effectively with various audiences.

Strong analytical and problem resolution skills.

Preferred Qualifications

Bachelor's degree or higher in criminal justice or related field.

Experience overseeing staff with a caseload of 100+ investigations in various stages of the process (or related work).

Technical and functional knowledge of the licensed professions.

Good interpersonal skills.

Ability to coach, engage, train staff and identify areas of improvement.

Experience promoting an inclusive work environment and culture through respect, while ensuring a collaborative workplace that values diversity.

Additional Requirements To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. This position requires successful completion of employment reference checks.

Application Details How to Apply Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact If you have questions about this position, contact Jenna Bohl at jenna.bohl@state.mn.us. If you have questions about the selection process, contact Nella Austin at nella.austin@state.mn.us or 651-201-8005.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Nella Austin at nella.austin@state.mn.us.

About Cosmetologist Exam Board The Minnesota Board of Cosmetology is dedicated to protecting the health and safety of Minnesota citizens and visitors by regulating the practice of cosmetology. The Board is comprised of seven board members representing each cosmetology license type and the public. Board staff is comprised of five divisions and more than 25 employees. The Board oversees more than 33,000 practitioners, 5,300 salons, and 35 schools across the state.

Working together to improve the state we love. What do Minnesota's State employees have in common?

A sense of purpose in their work

Connection with their coworkers and communities

Opportunities for personal and professional growth

Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

Paid vacation and sick leave

12 paid holidays each year

Low-cost medical, dental, vision, and prescription drug plans

Fertility care, including IVF

Diabetes care

Dental and orthodontic care for adults and children

6 weeks paid leave for parents of newborn or newly adopted children

Pension plan that provides income when you retire (after working at least three years)

Employer paid life insurance to provide support for your family in the event of death

Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury

Tax-free expense accounts for health, dental, and dependent care

Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

Training, classes, and professional development

Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance

Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues

Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies

based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

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