Technical Business Analyst Job at Twenty Bridge Staffing in Philadelphia

Job Description

• Collaborate with stakeholders including billing, finance, and client implementation to understand both short term and long-term goals.
• Document functionality including complex logic for healthcare billing. Curate documentation for consumption by various stakeholders including ORMB users, member and client support, development, QA, and management.
• Participate in daily support meetings with stakeholders as well as project/BAU focused meetings with technical staff.
• For BAU:
• Address production issues.
• Monitor and evaluate product progress at each stage of from implementation of new features to BAU.
• Troubleshoot complex and detailed billing challenges in collaboration with teams across the IBX ecosystem. Track urgent issues to closure, perform root cause analysis, and develop long term solutions.
• For Projects:
• Work with lead business analyst to create a product road map.
• Analyze preferences and requests of end users and various stakeholders who interact with ORMB
• Participate in refinement sessions to ensure user stories/requirements all meet DoR (Definition of Ready).
• Participate in sprint planning including setting sprint goals.
• Participate in release and upgrade planning.

Qualifications/Skills

• Work experience supporting and configuring Oracle Revenue Management and Billing (ORMB) or similar billing systems.
• Preferable development experience with Java based programming. Groovy script preferred.
• Ability to parse through many details to get to the root cause of complex challenges.
• Ability to prioritize effectively, especially tasks which are time sensitive.
• Excellent knowledge of user-centered design principles.
• Excellent oral and written communication.
• Ability to work with large teams.
• Understanding of design quality standards.