New Relic
Principal Strategic Solutions Architect
New Relic, Dallas, Texas, United States, 75215
Your opportunity
Solutions Architects are the trusted advisors to New Relic prospects and clients. As part of the Strategic SA Organization, you will support New Relic customers observability transformation initiatives. Solutions Architects work collaboratively with New Relic's customers across segments, Sales, Engineering, Product Management, and Marketing organizations. You will collaborate to work on strategic engagements requiring a higher degree of strategic planning, consulting, hands-on technical expertise, and internal New Relic cross-departmental collaboration.
What you'll do
In partnership with sales and product teams, lead technical evaluations via New Relic POC/POV ownership Increase broader New Relic adoption by executing SA workshops with customers to show what good looks like and deliver blueprints for achieving desired/recommended state. Understand and document the current and desired state of the customer's observability state and design solutions to address the identified gaps (The Blueprint) Engage with customers, both onsite and remote, in a technical consultancy and advisor role during different phases of sales cycles while providing technical assistance and solution guidance Accelerate transformation initiatives and observability maturity for New Relic customers and prospects Create and maintain relationships with key customer contacts that contribute to large Net ACR deals and platform consumption Build the brand, trust, and credibility in the observability space by developing artifacts such as reference architectures, technical blogs, conference presentations, a repository of field resources Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others This role requires
BS in CS (or equivalent) 4+ years of professional experience developing with at least one programming language such as Java, Python, or Golang Hands-on experience and working understanding of OpenTelemetry standards and other OSS such as Prometheus, Grafana Observability experience with either New Relic, Splunk, AppDynamics, DataDog, Dynatrace, Grafana Labs, or other observability platforms Understanding of Service Level measurement approaches Experience with DevOps, SRE, and Platform Engineering service delivery disciplines Hands-on experience with cloud native technologies - Kubernetes, Docker, serverless Technical, Executive presentation, and communication skills Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs Ability to effectively communicate with all levels of customer organization from executive to developer/practitioner levels Bonus points if you have
MS in CS (or equivalent). Background in mobile device platforms & architectures (IOS & Android) Experience contributing to or working as a maintainer of an open-source project Familiarity with industry standards such as TOGAF & ITIL
What you'll do
In partnership with sales and product teams, lead technical evaluations via New Relic POC/POV ownership Increase broader New Relic adoption by executing SA workshops with customers to show what good looks like and deliver blueprints for achieving desired/recommended state. Understand and document the current and desired state of the customer's observability state and design solutions to address the identified gaps (The Blueprint) Engage with customers, both onsite and remote, in a technical consultancy and advisor role during different phases of sales cycles while providing technical assistance and solution guidance Accelerate transformation initiatives and observability maturity for New Relic customers and prospects Create and maintain relationships with key customer contacts that contribute to large Net ACR deals and platform consumption Build the brand, trust, and credibility in the observability space by developing artifacts such as reference architectures, technical blogs, conference presentations, a repository of field resources Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others This role requires
BS in CS (or equivalent) 4+ years of professional experience developing with at least one programming language such as Java, Python, or Golang Hands-on experience and working understanding of OpenTelemetry standards and other OSS such as Prometheus, Grafana Observability experience with either New Relic, Splunk, AppDynamics, DataDog, Dynatrace, Grafana Labs, or other observability platforms Understanding of Service Level measurement approaches Experience with DevOps, SRE, and Platform Engineering service delivery disciplines Hands-on experience with cloud native technologies - Kubernetes, Docker, serverless Technical, Executive presentation, and communication skills Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs Ability to effectively communicate with all levels of customer organization from executive to developer/practitioner levels Bonus points if you have
MS in CS (or equivalent). Background in mobile device platforms & architectures (IOS & Android) Experience contributing to or working as a maintainer of an open-source project Familiarity with industry standards such as TOGAF & ITIL