Customer Success Manager - Regulatory

Customer Success Manager - Regulatory

Department: Customer Success

Employment Type: Full Time

Location: Denver Headquarters

Compensation: $80,000 - $100,000 / year

Description

Project Canary is a climate technology company offering an enterprise data platform that helps energy companies improve and report on their emissions footprint. Project Canary builds high-fidelity sensors, ingests data from various other technologies and sources, and leverages proprietary analytics and models to deliver insights that operators can act on to reduce emissions. The data-driven technology enables energy operators to stop leaks faster, reduce risk, streamline reporting, and differentiate their operations for key stakeholders.

Key Responsibilities

• Understand and stay educated on the changing regulatory requirements impacting the Oil and Gas industry.
• Manage customers with regulatory requirements, ensuring Project Canary delivers timely and complete information, easing the burden of these requirements for our customers.
• Ensure compliance with Colorado Department of Public Health and Environment's (CDPHE) Reg 7 by annotating downtime, alerts and creating monthly reports.
• Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence.
• Maintain a broad and in-depth knowledge and understanding of existing and developing company technologies to unlock opportunities for customers.
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery .
• Accelerate customer adoption through education, enablement, and regular business meetings.
• Manage time efficiently and align and engage required Customer and Project Canary teams to exceed customer expectations.
• Build strong, trusted, and influential relationships with strategic customers, business development and the Organization.
• Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization.
• Drive the effective execution of customer requests and expectations through applied project/ program management.
• Responsible for knowing, understanding, and communicating customer health regularly, including performance, opportunities, and challenges.
• Develop and deliver external Quarterly Business Reviews (QBRs) for customer accounts to highlight performance and value of Project Canary solutions in their operations.
• Collaborate effectively with key roles in other Project Canary teams (e.g Product, Business Intelligence, Sales, Marketing, etc.) to deliver full enterprise value to our customers.
• Responsible for acting as an agent of our clients by communicating with regulatory agencies, primarily the Colorado Department of Public Health and Environment - Air Pollution Control Division.
• Responsible for day-to-day management and execution of Customer Success programs: the objectives and goals required to achieve metric improvements.

Skills, Knowledge and Expertise

• 3+ years of experience managing projects of increasing complexity and scale.
• 1+ years of experience in regulatory affairs in an energy industry related role or application (oil and gas, utilities, petrochemicals).
• Bachelor level of education or equivalent level of applied work experience in a similar role
• Alignment and commitment to Project Canary's business purpose and corporate mission
• Familiarity of SaaS based solutions and services (preferably in the Oil and Gas industry)
• Familiarity with or demonstrated ability to learn various software used to support customer success activities (e.g. Salesforce, Jira, Confluence, etc.)
• Some experience or exposure to managing support and onboarding initiatives, and proven ability to guide customers through adoption of new technology solutions.
• Strong interpersonal skills that establish Trusted Advisor relationships with clients
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously

Nice to Have Qualifications

• Experience in a customer facing commercial role.
• Direct experience complying with Colorado Reg 7 requirements.
• Master level education in a commercial or technical field applicable to Project Canary's business and mission.
• Strong foundation in Environmental, Societal, and Governance (ESG) principles and concepts with the ability to connect them to customer value propositions.
• Strong analytical capabilities utilizing various business intelligence tools and data sets.
• Experience organizing and driving continuous improvement in customer service through CRM platforms like Salesforce.
• Project Management Professional (PMP) certification

Benefits

• Salary range: $80,000 - 100,000 annual base
• Hybrid work environment (at least 3 days/week in Denver office)
• Health, dental, and vision insurance with low deductibles and premiums paid by company 99% for self and 50% for dependents and/or spouse
• 401K with company match (no vesting period)
• Opportunity for equity ownership
• Student loan assistance
• Unlimited PTO (minimum rule of taking at least 3 weeks off in a year)
• Company sponsored wellness days (ski/snowboard days and more)
• 12 weeks of fully paid parental leave (gender neutral) including adoptions
• Flex Choice Monthly Stipend - choice between parking, public transportation, or wellness assistance
• Dog friendly office environment