Ball State University
Graduate Program Coordinator and Student Success Manager
Ball State University, Muncie, Indiana, United States, 47303
Posting Details
Position Information Ball State is a great place to work! In fact,
Forbes
has ranked Ball State University as the fourth-best midsized employer-and the only recognized education institution-in the State of Indiana. Learn More
Any BSU employee, excluding Faculty and Temporary employees, applying for a staff or professional position will need to have been in their current role for at least 6 months at time of application. Learn More
Any BSU employee who is offered a final interview when applying for a staff or professional position will need to inform their current supervisor of the upcoming interview. Learn More
Position Title Graduate Program Coordinator and Student Success Manager
About this Opportunity The Center is an intense, 11-month interdisciplinary and entrepreneurial graduate/professional program that combines theory and practical learning in information and communication sciences through a curriculum that serves as the nexus for technology, business, and public policy. Housed in the College of Communication, Information, and Media-one of the largest and most technologically advanced communication colleges in the United States-the Center is comprised of six full-time senior faculty in addition to interdisciplinary adjunct instructors and distinguished visitors. As the largest graduate STEM program at BSU, the Center serves a diverse student body and graduates 60 to 90 master's degree candidates per year. CICS boasts a loyal and supportive alumni base of over 2,000 as well as a job placement rate of over 90 percent each year in the information and communications technology industry in the U.S. and on five other continents. For the past forty years, CICS has been recognized as a student-centered leader in the field, and the new Graduate Program Coordinator will have the opportunity to advance the vision for the Center's fourth decade and beyond.
Our Statement on Inclusiveness At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellenceand freedom of expression.
Benefits and Community
Ball State University offers an excellent benefits package for eligible positions. Click
here
to explore options.
Affordable Healthcare
Retirement
Tuition Remission (For eligible employees, their dependents, and spouse)
Paid Parental Leave
Professional Development
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana: https://www.bsu.edu/about/live-near-your-work
FLSA Administrative Exemption
Hrs/Week 40
Length of Assignment Full-Time At-Will
Position Function Working within the Center serving the educational interests of students and supporting/working with faculty, the incumbent will actively contribute to student success in the graduate-level instructional programs. The incumbent will provide comprehensive student support and advising within the interdisciplinary Master of Science in Information and Communication Sciences.
Minimum Education Master's Degree in Business or a Technology field from an accredited university by date of employment.
Minimum Experience
At least three years of demonstrated non-academic industry experience related to consultative sales, management, consulting, IT Leadership, or relevant leadership positions. Mentoring experience* Student advising or teaching, faculty support, and managing academic programs or corporate training and development, customer success manager, or program management experience. Demonstrated experience developing industry partnerships. Minimum Other
Working knowledge of Higher Education processes. Excellent oral and written communication skills. Ability to work collaboratively with diverse groups of stakeholders.
Authorization to work in the US Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
PhD in IT or a related field. At least 5 years of demonstrated non-academic industry experience related to consultative sales, management, consulting, IT Leadership, or relevant leadership positions
Preferred Experience
Previous experience supporting or knowledge of the Center for Information and Communication Sciences Master's program. Additional experience in higher education administration or industry program management. Experience with graduate program operations, student advising, and faculty coordination. Experience with job placement. Seven of more years of demonstrated non-academic industry experience related to consultative sales, management, consulting, IT Leadership, or relevant leadership positions. Experience with diversity in STEM initiatives.
Preferred Other
Knowledge of university policies and procedures. Experience with international student admissions and services or industry equivalent. Familiarity with ERP/CRM systems for Higher Ed or industry. Pre-Employment Screening Requires successful completion of a background check and education verification.
Position Title(s) Supervised None
Required Certifications
EEO Statement Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more: IN Indiana
Department Ctr Info & Communication Sciences:400020
Department Information
Department Email or Phone Number 765-285-1889
Duties & Responsibilities Ranking 1
Job Duty Student Advising and Student Support
Provide comprehensive advising to graduate students, including course selection, career guidance, and support for personal development. Track student progress through the program, including dual-degree and probationary students. Process and approve Optional Practical Training (OPT) and Career Practical Training (CPT) applications and manage program extensions for international students.
Ranking 2
Job Duty Graduate Program Administration
Review and make admissions decisions in consultation with the CICS Director and the Graduate School, manage probationary plans, and process applications for special programs. Serve as a liaison with the graduate school, admissions office, international services, and other university departments. Manage and update program delivery methods and application terms. Participate in monthly graduate program coordinator meetings and update program requirements in the admissions system.
Ranking 3
Job Duty Alumni Engagement Manager
Act as the primary contact for alumni, facilitating connections between alumni and current students or faculty. Collaborate with the CICS Alumni Council. Manage the ICS LinkedIn pages and groups and other social media platforms. Lead the Constant Contacts interaction and monthly newsletters.
Ranking 4
Job Duty Graduate Assistants Management
Collaborate with the CICS Director in the hiring process for graduate assistants, including reviewing applications, conducting interviews, and making hiring decisions in conjunction with the Director and faculty. Conduct orientation and training for new graduate assistants and provide ongoing professional development and support. Assist in graduate assistant scheduling and instruction for faculty support and other course-related tasks.
Ranking 5
Job Duty Lead Outreach/community engagement initiatives including the Women Working in Technology (WWiT) Initiative as well as supporting the diversity and inclusivity goals of the Center
Organize the annual WWiT conference, including speaker engagement, marketing, logistics, chairing the alumni planning board, and securing sponsors. Supervise the assigned graduate assistant in scheduling professional development events. Assist with event planning such as Taste of ICS and other SSLP and outreach events.
Ranking 6
Job Duty Student Success
Ensure student success by working with faculty and staff to monitor students' progress, grades, attendance, and performance to ensure student success and support students' academic goals.
Ranking 7
Job Duty
Perform other related duties as assigned.
Posting Detail Information Posting Number 202401652P
Number of Vacancies 1
Desired Start Date 12/16/2024
Position End Date (if temporary)
Open Date 11/18/2024
Applications Accepted Through Date 12/02/2024
Open Until Filled No
Information regarding transcripts The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Information for Applications Requiring a Cover Letter In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our
enduring values and describe how you have demonstrated a commitment to that value in your professional endeavors.
Position Information Ball State is a great place to work! In fact,
Forbes
has ranked Ball State University as the fourth-best midsized employer-and the only recognized education institution-in the State of Indiana. Learn More
Any BSU employee, excluding Faculty and Temporary employees, applying for a staff or professional position will need to have been in their current role for at least 6 months at time of application. Learn More
Any BSU employee who is offered a final interview when applying for a staff or professional position will need to inform their current supervisor of the upcoming interview. Learn More
Position Title Graduate Program Coordinator and Student Success Manager
About this Opportunity The Center is an intense, 11-month interdisciplinary and entrepreneurial graduate/professional program that combines theory and practical learning in information and communication sciences through a curriculum that serves as the nexus for technology, business, and public policy. Housed in the College of Communication, Information, and Media-one of the largest and most technologically advanced communication colleges in the United States-the Center is comprised of six full-time senior faculty in addition to interdisciplinary adjunct instructors and distinguished visitors. As the largest graduate STEM program at BSU, the Center serves a diverse student body and graduates 60 to 90 master's degree candidates per year. CICS boasts a loyal and supportive alumni base of over 2,000 as well as a job placement rate of over 90 percent each year in the information and communications technology industry in the U.S. and on five other continents. For the past forty years, CICS has been recognized as a student-centered leader in the field, and the new Graduate Program Coordinator will have the opportunity to advance the vision for the Center's fourth decade and beyond.
Our Statement on Inclusiveness At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellenceand freedom of expression.
Benefits and Community
Ball State University offers an excellent benefits package for eligible positions. Click
here
to explore options.
Affordable Healthcare
Retirement
Tuition Remission (For eligible employees, their dependents, and spouse)
Paid Parental Leave
Professional Development
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana: https://www.bsu.edu/about/live-near-your-work
FLSA Administrative Exemption
Hrs/Week 40
Length of Assignment Full-Time At-Will
Position Function Working within the Center serving the educational interests of students and supporting/working with faculty, the incumbent will actively contribute to student success in the graduate-level instructional programs. The incumbent will provide comprehensive student support and advising within the interdisciplinary Master of Science in Information and Communication Sciences.
Minimum Education Master's Degree in Business or a Technology field from an accredited university by date of employment.
Minimum Experience
At least three years of demonstrated non-academic industry experience related to consultative sales, management, consulting, IT Leadership, or relevant leadership positions. Mentoring experience* Student advising or teaching, faculty support, and managing academic programs or corporate training and development, customer success manager, or program management experience. Demonstrated experience developing industry partnerships. Minimum Other
Working knowledge of Higher Education processes. Excellent oral and written communication skills. Ability to work collaboratively with diverse groups of stakeholders.
Authorization to work in the US Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
PhD in IT or a related field. At least 5 years of demonstrated non-academic industry experience related to consultative sales, management, consulting, IT Leadership, or relevant leadership positions
Preferred Experience
Previous experience supporting or knowledge of the Center for Information and Communication Sciences Master's program. Additional experience in higher education administration or industry program management. Experience with graduate program operations, student advising, and faculty coordination. Experience with job placement. Seven of more years of demonstrated non-academic industry experience related to consultative sales, management, consulting, IT Leadership, or relevant leadership positions. Experience with diversity in STEM initiatives.
Preferred Other
Knowledge of university policies and procedures. Experience with international student admissions and services or industry equivalent. Familiarity with ERP/CRM systems for Higher Ed or industry. Pre-Employment Screening Requires successful completion of a background check and education verification.
Position Title(s) Supervised None
Required Certifications
EEO Statement Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more: IN Indiana
Department Ctr Info & Communication Sciences:400020
Department Information
Department Email or Phone Number 765-285-1889
Duties & Responsibilities Ranking 1
Job Duty Student Advising and Student Support
Provide comprehensive advising to graduate students, including course selection, career guidance, and support for personal development. Track student progress through the program, including dual-degree and probationary students. Process and approve Optional Practical Training (OPT) and Career Practical Training (CPT) applications and manage program extensions for international students.
Ranking 2
Job Duty Graduate Program Administration
Review and make admissions decisions in consultation with the CICS Director and the Graduate School, manage probationary plans, and process applications for special programs. Serve as a liaison with the graduate school, admissions office, international services, and other university departments. Manage and update program delivery methods and application terms. Participate in monthly graduate program coordinator meetings and update program requirements in the admissions system.
Ranking 3
Job Duty Alumni Engagement Manager
Act as the primary contact for alumni, facilitating connections between alumni and current students or faculty. Collaborate with the CICS Alumni Council. Manage the ICS LinkedIn pages and groups and other social media platforms. Lead the Constant Contacts interaction and monthly newsletters.
Ranking 4
Job Duty Graduate Assistants Management
Collaborate with the CICS Director in the hiring process for graduate assistants, including reviewing applications, conducting interviews, and making hiring decisions in conjunction with the Director and faculty. Conduct orientation and training for new graduate assistants and provide ongoing professional development and support. Assist in graduate assistant scheduling and instruction for faculty support and other course-related tasks.
Ranking 5
Job Duty Lead Outreach/community engagement initiatives including the Women Working in Technology (WWiT) Initiative as well as supporting the diversity and inclusivity goals of the Center
Organize the annual WWiT conference, including speaker engagement, marketing, logistics, chairing the alumni planning board, and securing sponsors. Supervise the assigned graduate assistant in scheduling professional development events. Assist with event planning such as Taste of ICS and other SSLP and outreach events.
Ranking 6
Job Duty Student Success
Ensure student success by working with faculty and staff to monitor students' progress, grades, attendance, and performance to ensure student success and support students' academic goals.
Ranking 7
Job Duty
Perform other related duties as assigned.
Posting Detail Information Posting Number 202401652P
Number of Vacancies 1
Desired Start Date 12/16/2024
Position End Date (if temporary)
Open Date 11/18/2024
Applications Accepted Through Date 12/02/2024
Open Until Filled No
Information regarding transcripts The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Information for Applications Requiring a Cover Letter In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our
enduring values and describe how you have demonstrated a commitment to that value in your professional endeavors.