Robert Half is hiring: Customer Service Rep in Albuquerque

We are offering a contract for a SALES Customer Service Rep position at our Albuquerque, New Mexico location. In this role, you will be instrumental in ensuring a high level of customer satisfaction in a medical supply company. You will handle a variety of customer service and administrative tasks, including managing patient inquiries and finalizing sales.

Responsibilities:

• Efficiently process customer inquiries and finalize sales

• Handle inbound and outbound calls effectively, ensuring customer queries are resolved

• Maintain a high level of customer service across all interactions

• Accurately manage data entry and order entry tasks

• Utilize Microsoft Excel and Word to keep customer records updated

• Manage email correspondences professionally, ensuring timely responses

• Schedule appointments as necessary, coordinating with other team members

• Aid in achieving the goal of 100% customer satisfaction through excellent service delivery.

• Proficiency in answering inbound calls and managing inbound outbound calls.
• Solid experience in call center customer service.
• Exceptional customer service skills.
• Proficiency in data entry tasks.
• Ability to handle email correspondence effectively.
• Proficiency in Microsoft Excel and Microsoft Word.
• Experience in order entry and processing.
• Ability to schedule appointments efficiently and accurately.