Robert Half is hiring: Customer Service Representative in Rancho Cucamonga

We are offering a short term contract employment opportunity for a Customer Service Representative in Rancho Cucamonga, California. This role is primarily focused on providing exceptional customer service in a call center setting, handling inbound calls, and conducting data entry tasks.

Responsibilities:
• Addressing customer inquiries through inbound calls and providing solutions
• Ensuring high-quality customer service at all times in a call center environment
• Managing data entry tasks accurately and efficiently
• Corresponding with customers via email as part of customer service
• Handling both inbound and outbound calls to resolve customer issues
• Utilizing Microsoft Excel and Word for various tasks
• Overseeing order entry processes to ensure customer satisfaction
• Scheduling appointments as part of the customer service process• Proficiency in answering inbound calls with a focus on resolving customer inquiries and complaints.
• Prior experience in a call center customer service role is necessary.
• Strong customer service skills, with the ability to manage difficult customers and situations.
• Accurate and fast data entry skills to ensure smooth operations.
• Ability to handle email correspondence professionally and efficiently.
• Experience with both inbound and outbound calls, and the ability to switch between the two seamlessly.
• Familiarity with Microsoft Excel and the ability to use it for data analysis and reporting.
• Proficiency in Microsoft Word for drafting correspondences and reports.
• Experience with order entry systems and processes for product or service requests.
• Ability to schedule appointments effectively, ensuring optimal use of resources.