Robert Half is hiring: Desktop Support Analyst in Livonia
Robert Half, Livonia, MI, US
Job Description
We are offering a contract to permanent employment opportunity in Livonia, Michigan. We are seeking a Desktop Support Analyst to join our team. Your primary duties will involve providing white glove technical assistance to our team, handling various hardware and software issues, and maintaining a high level of customer service.
Responsibilities
• Provide technical support for both hardware and software issues our users encounter
• Manage the configuration and operation of client-based computer operating systems
• Monitor the system daily and respond immediately to security or usability concerns
• Create and verify backups of data
• Respond to and resolve help desk requests
• Upgrade systems and processes as required for enhanced functionality and security issue resolution
• Administratively manage Office 365, Teams, and Active Directory
• Install and test computer-related equipment
• Troubleshoot audio/visual equipment and provide executive support
• Maintain an inventory of all equipment, software, and software licenses
• Minimum of 2 years of experience as a Desktop Support Analyst or in a related role.
• Proficient knowledge and hands-on experience with Citrix Technologies.
• Strong understanding and ability to troubleshoot Computer Hardware.
• Familiarity with Active Directory and its functionalities.
• Experience with Apple Devices setup, troubleshooting, and maintenance.
• Proven experience with Backup Technologies to ensure data security.
• Sound knowledge of Configuration Management for system consistency.
• Ability to handle and experience with Audio Visual equipment, including setup and troubleshooting.
• Proficiency in both Hardware and Software troubleshooting.
• Experience using and troubleshooting Office 365, and Teams Rooms for effective team collaboration.
• In-depth knowledge and experience with Windows operating systems.
• Familiarity with MDM Technologies for mobile device management.
• Strong End User Support and Customer Service Skills