Access Services
Administrative Support II
Access Services, Sterling Heights, Michigan, United States, 48310
Job Title: Administrative Support II
Job Status: Part-time
Job Summary: Under general supervision, the Administrative Support II uses intermediate skills obtained through experience and training to provide clerical support to an assigned functional unit.
Essential Duties and Responsibilities: • Answer phones, screen incoming calls, gather routine information and direct callers to appropriate destination • Provide general information regarding assigned functional unit to clients and co-workers • Collect information and complete necessary forms/documentation for specified services or report formats • Sort and file correspondence, cards, invoices, receipts or other records • Compile data, conduct data entry, complete routine reports and maintain files for the assigned functional unit • Proofread documents and reports • Greet clients/visitors, screen and direct them to appropriate destination • Type, copy, file and fax documents as needed • Take photos of events or clients as required • Maintain agency confidentiality and clients' privacy • May handle the intake of monies either in the form of admissions, memberships, donations and/or fees for services depending on assigned functional unit • May conduct telemarketing and other fundraising functions depending on assigned functional unit • May place and track orders for department supplies and materials • May assist with set-up and break down of events • May prepare materials and logistics for events and meetings • May conduct routine research • May schedule and maintain appointment calendars for sessions, individuals or groups • May conduct educational tours • May assist with the implementation of youth programs • May lead some programs as assigned • May establish and maintain contact with various clientele requesting Museum tours including schools, teachers and various civic organizations • May schedule and coordinate visits and maintain records of visitors including payment and invoicing information • May be responsible for reading and reviewing grant content and ensuring requirements are met • May assist in gathering information for grant reporting participate in writing reports for various grants • May participate in the planning of various events designed to increase the number of visitors to the museum • Operate standard office equipment and use required software applications • Perform other duties and responsibilities as assigned
Knowledge, Skills and Abilities: Knowledge of: • Basic concepts, principles and practices of office administration
Skill in: • Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office • Operating Altru may be required depending on assigned functional unit
Ability to: • Communicate effectively, both orally and in writing • Organize and prioritize multiple tasks and meet deadlines • Provide a high level of customer service to both internal and external contacts • Work independently as well as collaboratively within a team environment • Perform detailed work consistently and accurately • Maintain confidentiality of agency and client information
Educational/Previous Experience Requirements: • Minimum Degree Required: o High school diploma or GED equivalent ~and~ • At least 6 months previous admin/clerical experience or 1 year preferred or any equivalent combination of experience, education and/or training approved by Human Resources
Licenses/Certifications: • Licenses/Certifications Required at Date of Hire: None
Working Conditions:
Hours: Normal business hours, some additional hours may be required Availability to be scheduled during normal business hours and in the evenings and/or weekends as needed
Travel Required: None generally required
Working Environment: Climate controlled office
Job Status: Part-time
Job Summary: Under general supervision, the Administrative Support II uses intermediate skills obtained through experience and training to provide clerical support to an assigned functional unit.
Essential Duties and Responsibilities: • Answer phones, screen incoming calls, gather routine information and direct callers to appropriate destination • Provide general information regarding assigned functional unit to clients and co-workers • Collect information and complete necessary forms/documentation for specified services or report formats • Sort and file correspondence, cards, invoices, receipts or other records • Compile data, conduct data entry, complete routine reports and maintain files for the assigned functional unit • Proofread documents and reports • Greet clients/visitors, screen and direct them to appropriate destination • Type, copy, file and fax documents as needed • Take photos of events or clients as required • Maintain agency confidentiality and clients' privacy • May handle the intake of monies either in the form of admissions, memberships, donations and/or fees for services depending on assigned functional unit • May conduct telemarketing and other fundraising functions depending on assigned functional unit • May place and track orders for department supplies and materials • May assist with set-up and break down of events • May prepare materials and logistics for events and meetings • May conduct routine research • May schedule and maintain appointment calendars for sessions, individuals or groups • May conduct educational tours • May assist with the implementation of youth programs • May lead some programs as assigned • May establish and maintain contact with various clientele requesting Museum tours including schools, teachers and various civic organizations • May schedule and coordinate visits and maintain records of visitors including payment and invoicing information • May be responsible for reading and reviewing grant content and ensuring requirements are met • May assist in gathering information for grant reporting participate in writing reports for various grants • May participate in the planning of various events designed to increase the number of visitors to the museum • Operate standard office equipment and use required software applications • Perform other duties and responsibilities as assigned
Knowledge, Skills and Abilities: Knowledge of: • Basic concepts, principles and practices of office administration
Skill in: • Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office • Operating Altru may be required depending on assigned functional unit
Ability to: • Communicate effectively, both orally and in writing • Organize and prioritize multiple tasks and meet deadlines • Provide a high level of customer service to both internal and external contacts • Work independently as well as collaboratively within a team environment • Perform detailed work consistently and accurately • Maintain confidentiality of agency and client information
Educational/Previous Experience Requirements: • Minimum Degree Required: o High school diploma or GED equivalent ~and~ • At least 6 months previous admin/clerical experience or 1 year preferred or any equivalent combination of experience, education and/or training approved by Human Resources
Licenses/Certifications: • Licenses/Certifications Required at Date of Hire: None
Working Conditions:
Hours: Normal business hours, some additional hours may be required Availability to be scheduled during normal business hours and in the evenings and/or weekends as needed
Travel Required: None generally required
Working Environment: Climate controlled office