Olympus Insurance Company
Customer Support Specialist
Olympus Insurance Company, Jacksonville, Florida, United States, 32290
Reports to:
Customer Support Supervisor
Direct Reports:
None Location:
Jacksonville Office Position type:
Full Time Hours of Operation:
Monday-Thursday, 8:00AM-6:00PM and Friday, 8:00AM-5:00PM
Who We Are:
Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a vibrant and encouraging team where you can be a part of delivering the insurance experience that people deserve. Think Ahead. Think Olympus.
What Olympus Offers:
At Olympus our White-Glove service extends to our team members! We offer employer-sponsored medical, dental, and vision plans, along with company-paid life insurance and short- and long-term disability coverage. Secure your future with our 401K plan that includes up to 4% company match.
Enjoy a welcoming employee breakroom, paid time off, paid holidays, pet insurance, company discount programs, and opportunities for educational and professional development. With many additional perks, we're committed to supporting your health, happiness, and career growth!
Job Summary: At Olympus our goal is to provide best-in-class service to our agents and policyholders. We value the knowledge and experience that each team member brings to the organization. As Olympians we operate with integrity, respect, authenticity, adaptability, resilience, and a sense of unity. We are in this together, as employees, collaborators, and leaders. This is a great opportunity to make an impact on our organization as we continue to grow at our new home office located in Jacksonville, Florida.
The Customer Support team members play a critical role as the frontline of our Service organization. Customer Support Specialists are primarily responsible for assisting our agents and customers with inquires on their policies and/or quotes, processing endorsements and any billing inquiries. Customer Support works closely with all aspects of the organization including underwriting, claims, marketing, and accounting. Our ideal candidate will have a friendly and professional demeanor with great communication skills.
Essential Duties and Responsibilities: Promptly assist with all inquiries/needs/requests for service in a warm and friendly manner, written and verbally Input all necessary policyholder and/or loss information into system, included but not limited to Workflows, Endorsements and First Notice of Loss. Timely dispatch new claims to the appropriate unit on a rotational basis, as needed/required. Process incoming and outgoing documentation and correspondence including, but not limited to, Workflows, USPS mail, faxes, and emails. Follow company policies and procedures for business activities and equipment. Learn and understand company insurance products and processes/procedures. Gather and analyze information skillfully to develop alternative solutions. Accurately answer inquiries from agents, policyholders and other entities related to billing, payments, and policy forms, via various communication channels Follow company policies and procedures for business activities and business equipment. Learn and understand company insurance products and process/procedures. Identify, resolve and/or escalate problems in a timely manner as required. Assist in filing, data entry, paying invoices and archiving documents for the Claims Team. Assist with mailroom and post office duties. Must be willing to work additional hours as part of catastrophe response. Please note these duties and responsibilities are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications: (Education/Experience)
Minimum one (1) year of experience in policy service/customer service. Minimum one year of administration experience. High School Diploma or GED required. Skills
Required:
Computer skills to include Microsoft Office Suites Administrative skills Excellent communication and interpersonal skills. Ability to obtain, organize and explain information. Ability to interpret basic insurance coverage, procedures, and policies. Preferred:
Active 4-40, 20-44 or 2-20 license. Florida P&C insurance knowledge. Spanish language skills/bilingual capability a plus Physical Requirements Must be able to position one-self to work at a desk for prolonged periods of time Must be able to view and read a computer screen for the length of the shift Must have the ability to sit in an office setting with air conditioning and heat Must be able to lift up to 5 lbs. Must be able to walk and move around an office space Must be able to occasionally reach, bend, and twist
EEOC Compliance: Olympus Insurance Company is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based upon race, religion, color, national origin, sex, age, sexual orientation, gender identity, status of an individual with a disability, veteran status or any other characteristics protected by federal, state or local law.
Customer Support Supervisor
Direct Reports:
None Location:
Jacksonville Office Position type:
Full Time Hours of Operation:
Monday-Thursday, 8:00AM-6:00PM and Friday, 8:00AM-5:00PM
Who We Are:
Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a vibrant and encouraging team where you can be a part of delivering the insurance experience that people deserve. Think Ahead. Think Olympus.
What Olympus Offers:
At Olympus our White-Glove service extends to our team members! We offer employer-sponsored medical, dental, and vision plans, along with company-paid life insurance and short- and long-term disability coverage. Secure your future with our 401K plan that includes up to 4% company match.
Enjoy a welcoming employee breakroom, paid time off, paid holidays, pet insurance, company discount programs, and opportunities for educational and professional development. With many additional perks, we're committed to supporting your health, happiness, and career growth!
Job Summary: At Olympus our goal is to provide best-in-class service to our agents and policyholders. We value the knowledge and experience that each team member brings to the organization. As Olympians we operate with integrity, respect, authenticity, adaptability, resilience, and a sense of unity. We are in this together, as employees, collaborators, and leaders. This is a great opportunity to make an impact on our organization as we continue to grow at our new home office located in Jacksonville, Florida.
The Customer Support team members play a critical role as the frontline of our Service organization. Customer Support Specialists are primarily responsible for assisting our agents and customers with inquires on their policies and/or quotes, processing endorsements and any billing inquiries. Customer Support works closely with all aspects of the organization including underwriting, claims, marketing, and accounting. Our ideal candidate will have a friendly and professional demeanor with great communication skills.
Essential Duties and Responsibilities: Promptly assist with all inquiries/needs/requests for service in a warm and friendly manner, written and verbally Input all necessary policyholder and/or loss information into system, included but not limited to Workflows, Endorsements and First Notice of Loss. Timely dispatch new claims to the appropriate unit on a rotational basis, as needed/required. Process incoming and outgoing documentation and correspondence including, but not limited to, Workflows, USPS mail, faxes, and emails. Follow company policies and procedures for business activities and equipment. Learn and understand company insurance products and processes/procedures. Gather and analyze information skillfully to develop alternative solutions. Accurately answer inquiries from agents, policyholders and other entities related to billing, payments, and policy forms, via various communication channels Follow company policies and procedures for business activities and business equipment. Learn and understand company insurance products and process/procedures. Identify, resolve and/or escalate problems in a timely manner as required. Assist in filing, data entry, paying invoices and archiving documents for the Claims Team. Assist with mailroom and post office duties. Must be willing to work additional hours as part of catastrophe response. Please note these duties and responsibilities are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications: (Education/Experience)
Minimum one (1) year of experience in policy service/customer service. Minimum one year of administration experience. High School Diploma or GED required. Skills
Required:
Computer skills to include Microsoft Office Suites Administrative skills Excellent communication and interpersonal skills. Ability to obtain, organize and explain information. Ability to interpret basic insurance coverage, procedures, and policies. Preferred:
Active 4-40, 20-44 or 2-20 license. Florida P&C insurance knowledge. Spanish language skills/bilingual capability a plus Physical Requirements Must be able to position one-self to work at a desk for prolonged periods of time Must be able to view and read a computer screen for the length of the shift Must have the ability to sit in an office setting with air conditioning and heat Must be able to lift up to 5 lbs. Must be able to walk and move around an office space Must be able to occasionally reach, bend, and twist
EEOC Compliance: Olympus Insurance Company is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based upon race, religion, color, national origin, sex, age, sexual orientation, gender identity, status of an individual with a disability, veteran status or any other characteristics protected by federal, state or local law.