Senior Desktop Support Engineer

About Eleven Recruiting We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place. And our client, an excellent law firm, is seeking a talented Senior Desktop Support Engineer to join their team in Los Angeles, California! Responsibilities: Maintain computer systems and servers Configure and maintain virtual machines Design and maintain computer policies and configurations Manage user accounts and security permissions Troubleshoot and resolve technical issues Collaborate with third-party vendors to resolve technical issues and implement new solutions Manage security software and backups Manage Helpdesk ticketing system and IT inventory Manage cellular phone accounts and mobile devices Manage virtual machine environment Administer and manage Microsoft Office 365 services Configure and maintain network infrastructure, including switches, routers, and firewalls Work with and optimize security solutions to reduce system vulnerabilities and enhance data recovery capabilities Manage software updates across the network Monitor network infrastructure, servers, and services to identify and resolve issues proactively Enhance network security by implementing security measures and conducting regular audits to identify and mitigate potential threats Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field is preferred 5+ years of experience in systems administration or high-level desktop support Experience in cloud computing, networking, and working with vendors Experience with Microsoft Office 365 and Azure Experience with virtual machines such as Azure Virtual Desktop, VMWare, or Hyper-V Experience with mobile device management (MDM) tools such as InTune, JAMF, or AirWatch Experience in working with and optimizing security solutions such as CrowdStrike and BeyondTrust Experience with managing software updates using tools like PDQ Deploy, SCCM, or InTune Ability to monitor and manage network infrastructure with tools like Nagios, Zabbix, Sentinel, System Center Operations Manager (SCOM), or Prometheus Understanding of network security measures, including advanced firewalls and intrusion detection systems, and conducting regular security audits Familiarity with data recovery processes and tools, particularly Veeam Strong troubleshooting skills for resolving technical issues Excellent communication skills and the ability to work effectively with internal and external teams