AEG
Technical Support Specialist
AEG, Ashburn, Virginia, United States, 22011
TITLE :Technical Support Specialist
DEPARTMENT :Information Technology
REPORTS TO :Technical Services Manager
STATUS :Full-time
PRIMARY LOCATION :Ashburn, VA, College Park, MD, and, Landover, MD
The Washington Commanders is seeking a dedicated & energetic technology professional to join our Technology Staff as a Technical Support Specialist.This position will split their time between facilities in Ashburn, VA, College Park, MD, and Landover, MD.
This position responds to user related questions/issues and interfaces with other departments. Provide end-user support, training and to perform workstation deployment, updates, maintenance, and user administration.
PRIMARY RESPONSIBILIITES Offer support for hardware, software, and network-related issues to Washington Commanders staff Maintains technical proficiency on all Commanders end-user computing platforms: personal computers and laptops, Windows 10/11, Mac OS, Microsoft Office, web-based applications, film system, accounting tools, CRM, Adobe Creative Cloud, and other internal applications Configure, deploy, & support all laptop, desktop and mobile devices and related office software systems Utilize ticketing system to track, prioritize, and resolve technical support requests efficiently Maintain Detailed records of support requests and contribute documentation of processes to continuously grow the knowledge base Microsoft Office 365 Suite, Entra ID, Endpoint Manager, Exchange, and SharePoint administration Identify and resolve technical issues through effective problem-solving techniques. Work closely with other IT professionals to escalate and resolve complex issues. Conduct training sessions to help users understand and utilize technology effectively. Assist in the maintenance and updating of IT systems and infrastructure. Configure, deploy, and manage mobile devices using MDM technologies such as Microsoft Intune, AirWatch, or Apple Business/Mobileiron REQUIREMENTS:
Minimum two years of experience in a technology support position, 3-5 years preferred Ability to effectively diagnose and repair computer hardware and software problems •Proficient in overseeing diverse technology projects and handling various technical responsibilities
Excellent organizational and communication skills are necessary Individuals must be highly dependable, analytical, and process oriented. Assist in game day preparations and testing, as well as game and event day support for various systems Answer support calls from help desk and track problems in a ticketing system Maintain desktop and device compliance policies by enforcing company security settings, software settings and user restrictions •Experience with supporting Windows Servers, including but not limited to Active Directory, File shares, DHCP, and DNS. •Understanding of basic cyber security principles and practices
Minimum physical requirements: able to travel to and gain access to various areas of the stadium for prolonged periods of time during games and events; able to lift and transport up to 50 pounds Availability to work during standard support hours (M-F, 7:00 AM to 10:00 PM) along with occasional after-hours and weekend support Other related duties as assigned Preferred Qualifications: •Certifications in relevant IT fields (e.g., CompTIA A+, Network+). •Experience with remote support tools and techniques. •Experience with Microsoft 365 administration in a hybrid setting •Familiarity with ITIL practices
Benefit Offerings and Pay
Comprehensive medical, dental and vision coverage 401k Starting Hourly Rate: $24 - $26 / hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions: What are your compensation expectations? How did you learn about this opportunity?
The Washington Commanders is seeking a dedicated & energetic technology professional to join our Technology Staff as a Technical Support Specialist.This position will split their time between facilities in Ashburn, VA, College Park, MD, and Landover, MD.
This position responds to user related questions/issues and interfaces with other departments. Provide end-user support, training and to perform workstation deployment, updates, maintenance, and user administration.
PRIMARY RESPONSIBILIITES Offer support for hardware, software, and network-related issues to Washington Commanders staff Maintains technical proficiency on all Commanders end-user computing platforms: personal computers and laptops, Windows 10/11, Mac OS, Microsoft Office, web-based applications, film system, accounting tools, CRM, Adobe Creative Cloud, and other internal applications Configure, deploy, & support all laptop, desktop and mobile devices and related office software systems Utilize ticketing system to track, prioritize, and resolve technical support requests efficiently Maintain Detailed records of support requests and contribute documentation of processes to continuously grow the knowledge base Microsoft Office 365 Suite, Entra ID, Endpoint Manager, Exchange, and SharePoint administration Identify and resolve technical issues through effective problem-solving techniques. Work closely with other IT professionals to escalate and resolve complex issues. Conduct training sessions to help users understand and utilize technology effectively. Assist in the maintenance and updating of IT systems and infrastructure. Configure, deploy, and manage mobile devices using MDM technologies such as Microsoft Intune, AirWatch, or Apple Business/Mobileiron REQUIREMENTS:
Minimum two years of experience in a technology support position, 3-5 years preferred Ability to effectively diagnose and repair computer hardware and software problems •Proficient in overseeing diverse technology projects and handling various technical responsibilities
Excellent organizational and communication skills are necessary Individuals must be highly dependable, analytical, and process oriented. Assist in game day preparations and testing, as well as game and event day support for various systems Answer support calls from help desk and track problems in a ticketing system Maintain desktop and device compliance policies by enforcing company security settings, software settings and user restrictions •Experience with supporting Windows Servers, including but not limited to Active Directory, File shares, DHCP, and DNS. •Understanding of basic cyber security principles and practices
Minimum physical requirements: able to travel to and gain access to various areas of the stadium for prolonged periods of time during games and events; able to lift and transport up to 50 pounds Availability to work during standard support hours (M-F, 7:00 AM to 10:00 PM) along with occasional after-hours and weekend support Other related duties as assigned Preferred Qualifications: •Certifications in relevant IT fields (e.g., CompTIA A+, Network+). •Experience with remote support tools and techniques. •Experience with Microsoft 365 administration in a hybrid setting •Familiarity with ITIL practices
Benefit Offerings and Pay
Comprehensive medical, dental and vision coverage 401k Starting Hourly Rate: $24 - $26 / hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions: What are your compensation expectations? How did you learn about this opportunity?