Senior Applications Specialist

Job Details Job Location Codman Square Health Center - Dorchester, MA Description Reporting to the Manager of Applications, you will be responsible for supporting, maintaining, enhancing and implementation(s) of the Clinical and Business Information Systems at Codman Square and DotHouse Health. S/he will play an essential role in the design, development, testing, documentation, training and implementation of new and existing clinical/business applications, programs and/or projects for two community health centers; Codman Square and Dorchester House. Primary responsibility will be to Codman Square Health Center. Working under the supervision of the Manager of Applications, s/he will collaborate with internal and external customers, vendors and other stakeholders to identify requirements assess technologies and recommend viable solutions/options to our clinical and business needs. Primary Responsibilities: • Implementation • Support the successful implementation of Epic applications for the health center. • Participate as a key member of the chc implementation team(s) to understand workflows, configuration/design decisions, and policy considerations, and to assist with project coordination and site readiness. • Partner with OCHIN (Oregon Community Health Information System) technical staff to test printing and Order Transmittal from every workstation. Coordinate with chc IT staff if required. • Participate in the build specific to our chc. May include, but not be limited to, creating new Epic users, provider records, preference lists, fee schedules, letter templates, workstation and printers. • Support the planning and facilitation of training sessions including Epic, OnBase and Gateway. • Provide support for users using the Learning Management System (LMS). • Learn the application to assist the OCHIN trainers in supporting end-user training for go-live. • Participate in order transmittal testing prior to the dress rehearsal. • Provide user support for dress rehearsal. Go-Live and Ongoing Support • Provide direct support to clinical operations and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application in the clinic. • Collaborate with clinic leadership and users to identify opportunities for efficiencies in clinic operations, clinical practice support, and improved health outcomes. • Provide daily support to Epic applications users through troubleshooting, coaching, and consulting. • Identify, assess, and troubleshoot application and equipment issues as they occur, owning the problem and seeing it through to full resolution. Refer issues that require additional assistance to the chc IT/Help Desk or OCHIN's Help Desk, including technical and workflow information necessary to resolve the issue. Communicate resolution to the user when completed. • Maintain member-managed system setup such as the provider master file, security, and preference lists, SmartPhrases for service area. • Manage error queues and In Basket pools established for chc. • For EMR, work collaboratively with clinicians and in concert with established EMR processes to manage requests for o Additions of diagnoses and procedures codes to the system. Manage the requestor's expectations until request is satisfied. o Requests for additional system-level charting tools from the review process through followup communication to users. Coach the user through creating their ownSmartPhrases. o Additional clinical workflows • Collaborate with OCHIN and member oversight or advisory workgroups to optimize use of the system through implementation of new Epic PM and EMR features and upgrades. • Collaborate with OCHIN to test new features and upgrades prior to implementation. • Attend appropriate clinic department meetings as Epic expert and as OCHIN liaison. Training • Demonstrate outstanding interpersonal communications skills and adult teaching techniques. • Coordinate and provide all necessary training to new clinic staff and providers, coordinate issuance of ID and password, and provide go-live support according to established processes. • Provide competency/efficiency training for existing users. • Supports upgrade training in collaboration with OCHIN and chc organization. • Coordinate with chc leadership and physician champions for brown bag lunch sessions (or established staff or provider meetings) as forums for interest-raising, problem-solving, or training topics, and provide expertise and any handouts to support the event. • Collaborate and coordinate with OCHIN and any support teams, including Help Desk, to translate learnings and experiences into documentation, training aides, newsletters or other materials appropriate for our chc. Qualifications Qualifications and Skills: Project Management Demonstrates strong project management skills, attention to detail Able to lead a project to successful completion with a multidisciplinary team Able to facilitate and document workflow redesign Additional Additional skills must include excellent documentation, and customer service/communication. Candidate must have 3-5 years' experience working with Epic system Must be willing to provide secondary support to the our sister health center EPIC Certification