Business Development Manager

Job Description: Business Development Center Manager

Position: Business Development Center (BDC) Manager
Company: Jim Keras Automotive
Location: Memphis, TN
Employment Type: Full-Time

About Us:
Jim Keras Automotive is the fastest growing automotive group in the Memphis area. Since 1949 we have been committed to providing exceptional customer experiences and innovative solutions. We pride ourselves on our dynamic team, cutting-edge technology, and strong focus on growth and excellence. We are seeking a results-driven and strategic Business Development Center Manager to oversee our business development team and drive the success of our operations.

Job Summary:
The Business Development Center Manager will be responsible for managing, coaching, and motivating a team of Business Development Representatives (BDRs) to achieve and exceed sales and customer service goals. This role requires a leader who can implement effective strategies, maintain strong relationships with customers, and collaborate with other departments to ensure the highest level of customer satisfaction.

Key Responsibilities:

• Lead, manage, and mentor a team of BDRs to meet or exceed performance goals, including lead generation, appointment setting, and customer follow-up.
• Develop and implement strategies to enhance the efficiency and effectiveness of the business development team.
• Monitor and analyze team performance metrics to identify areas for improvement and success.
• Ensure all customer inquiries, leads, and follow-ups are handled promptly and professionally.
• Collaborate with sales, marketing, and service teams to align goals and ensure consistent messaging.
• Train and onboard new team members, providing ongoing professional development and support.
• Utilize CRM tools to track team activities, manage customer data, and generate reports for leadership.
• Maintain a customer-first approach, ensuring an exceptional experience for all clients.
• Stay updated on industry trends, competitor activities, and market developments to inform strategies.

Qualifications:

• Proven experience in a leadership role, preferably in a business development, sales, or customer service environment within the automotive industry.
• Strong understanding of automotive sales and customer service processes.
• Exceptional leadership and team management skills, with the ability to inspire and motivate others.
• Proficiency in CRM software and Microsoft Office Suite. Our organization utilizes DealerSocket CRM.
• Excellent communication and interpersonal skills.
• Analytical mindset with a focus on data-driven decision-making.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.
• High school diploma or equivalent required; bachelor’s degree in business or a related field preferred.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for career advancement within a growing company.
• Supportive and dynamic work environment.

Join Jim Keras Automotive and take the next step in your career with a team that values innovation, excellence, and customer satisfaction!