Robert Half is hiring: Administrative Assistant in Des Moines

We are accepting applications for an Administrative Assistant role, located in Des Moines, Iowa. This position is in a fast-paced environment where you'll be expected to demonstrate your skills such as answering inbound calls, customer service, data entry, email correspondence, and managing inbound and outbound calls. This opportunity offers a short term contract employment opportunity.

Responsibilities:

• Handle incoming and outgoing calls, ensuring effective communication and customer service.
• Undertake data entry tasks, maintaining accuracy and efficiency.
• Respond to email correspondences in a timely and detail oriented manner.
• Manage customer inquiries, providing timely and effective solutions.
• Utilize Microsoft Excel, Outlook, PowerPoint, and Word to maintain records and carry out administrative tasks.
• Schedule appointments, ensuring efficient time management and organization.
• Resolve customer issues and concerns, ensuring customer satisfaction and retention.
• Monitor customer accounts and take necessary actions as needed.

• Proficiency in answering inbound calls, managing customer inquiries with detail-oriented and courtesy.

• Proven experience in providing excellent customer service, with the ability to handle challenging situations.

• Experience with email correspondence, able to draft, review, and send detail-oriented emails.

• Ability to manage both inbound and outbound calls, coordinating with various stakeholders effectively.