Administrative Assistant Job at Robert Half in Fort Myers

We are offering a contract to permanent employment opportunity for an Administrative Assistant in the insurance industry. The role primarily involves handling customer service and administrative tasks to ensure smooth operations.

Responsibilities:

• Provide excellent customer service, ensuring all inquiries are handled with professionalism and kindness

• Efficiently manage email correspondence and respond promptly to all communications

• Conduct regular follow-up calls to customers, maintaining an achievement oriented demeanor

• Utilize Microsoft Excel extensively for data entry tasks, including entering and organizing data

• Streamline processes and offer suggestions for simplifying data entry tasks where applicable

• Utilize ChatGPT for responding to emails swiftly and effectively

• Ensure accurate record keeping of customer credit applications and records

• Monitor customer accounts regularly and take necessary actions as needed

• Proficiently use Microsoft Outlook and Microsoft Word for various administrative tasks

• Handle both inbound and outbound calls, providing information and assistance as needed.

• Proficiency in Microsoft Office Suite including Microsoft Excel, Microsoft Outlook, and Microsoft Word
• Experience in managing both inbound and outbound calls
• Strong customer service skills with a focus on delivering high-quality service
• Proven ability to handle data entry tasks with a high degree of accuracy
• Excellent email correspondence skills, ensuring clear and detail-oriented communication
• Experience in answering inbound calls promptly and with attention to detail
• Knowledge of ChatGPT or similar AI tools would be a bonus
• Familiarity with the insurance industry and its terminologies is desirable
• Strong organizational skills with the ability to multitask and prioritize tasks effectively
• High attention to detail and problem-solving skills
• Ability to work independently as well as part of a team
• Excellent verbal and written communication skills
• High school diploma or equivalent; higher degree in a relevant discipline will be appreciated.