Robert Half
Customer Service Representative Job at Robert Half in Miami
Robert Half, Miami, FL, US, 33132
Job Description
Job Description
We are offering a short-term contract employment opportunity for a Customer Service Representative in Miami, Florida. Operating within the retail industry, you will play a crucial role in delivering top-tier customer service, ranging from processing customer requests to maintaining accurate client records.
Responsibilities:
• Assist customers with their inquiries through phone, email, and text, exhibiting a success-driven attitude at all times.
• Utilize the customer relationship management tool provided to thoroughly research inquiries and document all customer interactions.
• Take on a proactive role in understanding our business deeply to provide the best-in-class service.
• Handle customer credit applications with precision and efficiency, ensuring all data entry is accurate.
• Maintain and monitor customer credit records diligently, ensuring appropriate action is taken when necessary.
• Demonstrate multitasking abilities; ability to navigate through applications while speaking with customers, reading, and typing.
• Collect and analyze customer information to prepare detailed product or service reports.
• Issue replacements as needed, focusing on resolving customer situations and taking ownership of these tasks.
• Answer inbound calls and manage inbound and outbound calls effectively.
• Exhibit excellent interpersonal and verbal communication skills, with clear diction, tone, and proper grammar usage.• Proficiency in answering inbound calls, demonstrating excellent verbal communication skills
• Experience in a call center customer service environment, showcasing problem-solving abilities
• Strong customer service skills, with a focus on delivering a high level of customer satisfaction
• Accuracy and speed in data entry tasks, ensuring efficient processing of customer information
• Ability to handle email correspondence professionally, maintaining positive customer relationships
• Experience in handling both inbound and outbound calls, exhibiting excellent multitasking abilities
• Proficiency in Microsoft Excel for data analysis and reporting purposes
• Proficiency in Microsoft Word for creating and editing customer-related documents
• Experience in order entry, ensuring accurate and timely processing of customer orders
• Ability to schedule appointments effectively, managing time and resources efficiently
Responsibilities:
• Assist customers with their inquiries through phone, email, and text, exhibiting a success-driven attitude at all times.
• Utilize the customer relationship management tool provided to thoroughly research inquiries and document all customer interactions.
• Take on a proactive role in understanding our business deeply to provide the best-in-class service.
• Handle customer credit applications with precision and efficiency, ensuring all data entry is accurate.
• Maintain and monitor customer credit records diligently, ensuring appropriate action is taken when necessary.
• Demonstrate multitasking abilities; ability to navigate through applications while speaking with customers, reading, and typing.
• Collect and analyze customer information to prepare detailed product or service reports.
• Issue replacements as needed, focusing on resolving customer situations and taking ownership of these tasks.
• Answer inbound calls and manage inbound and outbound calls effectively.
• Exhibit excellent interpersonal and verbal communication skills, with clear diction, tone, and proper grammar usage.• Proficiency in answering inbound calls, demonstrating excellent verbal communication skills
• Experience in a call center customer service environment, showcasing problem-solving abilities
• Strong customer service skills, with a focus on delivering a high level of customer satisfaction
• Accuracy and speed in data entry tasks, ensuring efficient processing of customer information
• Ability to handle email correspondence professionally, maintaining positive customer relationships
• Experience in handling both inbound and outbound calls, exhibiting excellent multitasking abilities
• Proficiency in Microsoft Excel for data analysis and reporting purposes
• Proficiency in Microsoft Word for creating and editing customer-related documents
• Experience in order entry, ensuring accurate and timely processing of customer orders
• Ability to schedule appointments effectively, managing time and resources efficiently