Customer Service Representative Job at Robert Half in East Weymouth

We are in search of a Customer Service Representative to join our team in the energy and HVAC industry in Weymouth, Massachusetts. As a Customer Service Representative, you will be tasked with various duties including answering phone calls, dealing with customer inquiries, and meticulously entering customer data. This role offers a short term contract employment opportunity.

Responsibilities:
• Handle inbound and outbound calls to assist customers with their inquiries
• Respond to customer questions regarding their accounts, including billing queries
• Accurately enter and update customer information in the system
• Transfer calls as appropriate to ensure customer needs are met
• Use Microsoft Excel and Word to keep track of customer interactions and information
• Provide excellent customer service to ensure satisfaction and repeat business
• Schedule appointments as required
• Handle email correspondence with customers professionally and promptly
• Assist in order entry and other administrative tasks as needed.• Proven experience in answering inbound calls, managing customer inquiries, and resolving issues.
• Previous experience in a call center customer service role is essential.
• Excellent customer service skills, with a focus on delivering high-quality customer experiences.
• Proficient in data entry tasks, ensuring accuracy and speed.
• Ability to handle email correspondence professionally and efficiently.
• Experience in making inbound and outbound calls, catering to customer needs and problems.
• Proficiency in Microsoft Excel and Microsoft Word to manage and organize data.
• Experience in order entry, ensuring accurate and timely processing of customer orders.
• Ability to schedule appointments effectively, managing multiple schedules and priorities.