Robert Half is hiring: Customer Service Representative in Alexandria

Robert Half is seeking a Customer Service Representative position with our client in Alexandria, Louisiana. As part of our team, you will play a crucial role in managing customer service duties within a call center environment, overseeing customer data, and ensuring the seamless execution of customer-related tasks. This is a short-term contract to full time employment opportunity.

Responsibilities:

• Process customer credit applications efficiently

• Keep and update customer credit records accurately

• Handle both inbound and outbound calls, delivering excellent service to customers

• Use Microsoft Excel and Microsoft Word proficiently for various tasks

• Accurately enter orders into the system

• Handle email correspondence professionally, ensuring all customer queries and concerns are addressed

• Schedule appointments as needed, ensuring no conflicts and efficient use of time

• Regularly monitor customer accounts and take appropriate action when necessary

• Utilize your customer service skills to boost customer satisfaction and loyalty

• Proven experience in answering inbound calls efficiently and courteously

• Previous experience in a call center customer service role is essential

• Strong customer service skills, with the ability to handle inquiries and complaints professionally

• Proficient in data entry, with a high level of accuracy and attention to detail

• Excellent written communication skills for email correspondence

• Experience in handling both inbound and outbound calls

• Proficiency in Microsoft Excel to manage and interpret data

• Skilled in the use of Microsoft Word for document creation and editing

• Experience in order entry, ensuring accuracy and timeliness

• Ability to schedule appointments effectively, considering the needs and availability of all parties involved

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. Apply today!