Call Center/Customer Service Job at Robert Half in Rosedale

We are offering a long-term contract employment opportunity for a Customer Service representative in Baltimore, Maryland. The candidate will be part of a team that emphasizes on providing top-notch customer service, particularly for customers whose vehicles have been impounded by the city. Our industry involves interacting with customers both in-person and over the phone, providing them with the necessary information to expedite the return, auction, or disposal of their vehicles.

Responsibilities:

• Handle inquiries from customers regarding impounded vehicles, both over the phone and in person.

• Provide detailed information to customers about required procedures and documents for vehicle release, auction, or disposal.

• Review and scrutinize official forms and customer documents for completeness, consistency, and authenticity.

• Determine necessary documentation and procedures based on specific vehicle impoundment circumstances.

• Retrieve information from the Department of Motor Vehicle database to check for existing liens on the vehicle or outstanding violation tickets.

• Schedule administrative hearings to resolve disputes regarding impounded vehicles.

• Use problem resolution skills to assist customers and resolve complaints.

• Ensure efficient and accurate data entry for maintaining customer records.

• Monitor customer accounts and take appropriate actions when necessary

• Job Title: Call Center/Customer Service

Requirements:

• No minimum years of experience required, entry-level candidates are welcome to apply

• Ability to assist customers in a detail oriented and courteous manner

• Proficiency in data entry, with a keen eye for detail and accuracy

• Strong problem resolution skills, with an ability to handle customer complaints effectively

• Excellent communication skills, both verbal and written

• Ability to work in a fast-paced environment, managing multiple tasks simultaneously

• Willingness to work in shifts, including weekends and holidays

• High school diploma or equivalent education level

• Basic computer skills and familiarity with CRM systems and practices

• Patience and empathy towards customers' issues and concerns

• Ability to work as part of a team, collaborating with colleagues to provide high-quality customer service.