Automotive Service Manager
Ford of Harvey, Harvey, LA, United States
Description of the role:
Ford of Harvey is seeking an experienced and dedicated Automotive Service Manager to join our team. As an Automotive Service Manager, you will be responsible for overseeing the day-to-day operations of our service department, ensuring excellent customer service, maintaining quality standards, and maximizing profitability. This role requires strong leadership, exceptional organizational skills, and a deep understanding of automotive service operations.
Responsibilities:
- Effectively manage and lead the service department, providing guidance and supervision to technicians, service advisors, and other staff
- Ensure efficient workflow and prioritize service requests to meet customer needs and service timelines
- Maintain a high level of customer satisfaction by resolving issues, addressing customer concerns, and providing exceptional service
- Monitor and control costs, including labor, parts, and inventory, to maximize profitability
- Develop and implement service policies and procedures to improve efficiency, quality, and customer experience
- Stay up-to-date with industry trends, new technologies, and best practices in automotive service management
Requirements:
- Prior experience in automotive service management or a related field
- Strong leadership and supervisory skills
- Excellent organizational and time management abilities
- Proven customer service skills and the ability to handle customer inquiries and complaints
- Knowledge of automotive systems, repairs, and maintenance procedures
- Ability to analyze and interpret financial data
- Proficient in using computer software and systems related to automotive service management
Benefits:
- Competitive salary range of $90000 - $110000 per year
- Healthcare benefits including medical, dental, and vision coverage
- 401(k) retirement savings plan
- Paid time off and vacation policies
- Opportunity for career growth and advancement
About the Company:
Ford of Harvey is a reputable automotive dealership located in Harvey, Louisiana. We are a proud member of the Ford family and have been serving the community for over 30 years. Our dedicated team of professionals strives to deliver exceptional customer service and provide top-quality automotive products and services. Join our team and be part of a company that values its employees and offers opportunities for professional growth and success.