Sr. IT Infrastructure and Operations Manager

Job Title: IT Infrastructure Manager / Senior Manager Job Summary: The IT Infrastructure Manager will be responsible for managing the performance, hardware and software on physical and virtual servers hosting various applications, and for the day-to-day IT operations and infrastructure for a Manufacturing company with multiple plants and offices across the continental US. This individual will need to be very hands-on, particularly in the beginning, but able to provide tactical and strategic direction as needed. Hands-on technical responsibilities on both the Network and Server side (Wintel) and management and collaboration with a team of MSP partners and MSSP partners for Security operations. Primary office location in the Dallas DFW area. Occasional travel (about 10%) to locations in the Midwest. Job Responsibilities: Serve as hands-on technical lead, particularly in Networking areas while also managing local staff and oversee global contractors/managed services IT staff as well as any 3rd party IT partners Should excel at partnering with multiple Managed Services Providers (MSPs) and possess solid strategic planning, architecture and design skills Work with Telecom Expense Management (TEM) provider to manage wirelines and wireless telecommunications Work with Managed XDR and Managed SIEM security providers to maintain a strong cyber security posture Develop and update security, operations, and infrastructure policies, as needed Responsible for overall infrastructure strategy, design, engineering, architecture, security and maintenance of a global infrastructure environment and for creating standard policies and procedures. Present recommendations clearly and understandably to senior management. Manage and lead the effort to support and advance the migration of all global systems and infrastructure to Cloud (especially O365 and Microsoft Azure) environment. Directing and institutionalizing the effort to maintain application and server performance through policy implementation, monitoring processes, optimization policies, virtualization, and working with MSP providers and both development and operations teams. Create multiple policies and procedures on areas of best practice around equipment use, application use, change management, and incident management, as well as ensuring compliance. Manage the performance, hardware and software on physical and virtual servers hosting various applications, and for the day to day operations and development of infrastructure for the company. Ensure quality network and server/storage deployments through scripted processes Define compliance policies for all hardware and operating systems in the data center environments. Responsible for laying down strategy for Cloud Backups, Business Continuity, Disaster Recovery. Plan and manage Infrastructure projects from conception to completion. Assist in defining and managing IT Infrastructure and Telecom budget Job Requirements: 5 years of overall hands-on technical management experience on the IT Operations, Networking, Systems/ Server and O365. The ideal candidate will have experience with the following areas: Storage, VMware, Network (CISCO), SD-WAN/SASE, Active Directory, Windows, Messaging, Exchange, Database (SQL Server), Cloud (O365, Azure) Microsoft O365 and Azure Cloud Administration Networking (CISCO); firewalls/VPN/Experience in working with ISP/WAN/SD-WAN Servers: Windows VMWare, Backup: Veeam Windows: Active Directory; Group Policy/GPO deployment; SQL Server; Patch Management Strong leadership experience, including personnel and budget management, policy definition and implementation, strategy, design & execution Excellent interpersonal and communication skills to interact with a variety of technical and non-technical teams in an effective manner and partners Certifications desirable but not required: o Microsoft Certified System Engineer (MCSE) certifications in Windows 2008 or Windows 2012; and Cloud Platform & Infrastructure. Certifications like CompTIA Network and CompTIA Security o Cisco network and technologies, CCNA(P), CCIE. ITIL/PMP Certification; expertise designing and implementing Global Infrastructure Solutions and project management experience TOGAF Architecture Certification OTHER: Type: Perm Salary Employee Pay: Base plus bonus plus benefits package Location: onsite 5x a week in office in Dallas, TX 75261 travel: 10% within USA