Vert Environmental in Los Angeles is hiring: Customer Service Specialist With Sa

We’re seeking a positive, personable customer service representative with coordinating experience for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. The ability to work in a fast-paced and multi-tasking environment is a must. Being tech-savvy with Office, Outlook, VOIP, and driver routing are a few features essential for this job. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Benefits:

1. Medical
2. Dental
3. Vision
4. Paid Vacation/Sick Time
5. 401k

Responsibilities:

1. Reply to incoming calls from customers including products and service questions, general information, and complaints
2. Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
3. Identify common customer issues and bring them to the attention of the team
4. Work closely with the sales lead to stay up-to-date on service and product knowledge
5. Maintain customer accounts and update with new account information as needed
6. Answer phone calls
7. Call clients and technicians
8. Schedule field jobs with technicians, clients, and homeowners
9. Provide excellent customer service and maintain client relations
10. Data entry
11. Prepare and gain work authorizations
12. Assist in acquiring billing information for clients and insurance companies
13. Keep track of customer accounts and make updates with new account information as necessary
14. Record customer interactions and follow up on their experience with our company
15. Find patterns in customer complaints and bring them to the team for improvement
16. Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
17. Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction

Qualifications:

1. Display strong communication skills, active listening skills, and personal skills
2. High school graduate, G.E.D. recipient, or equivalent
3. Experience working in a customer-oriented atmosphere
4. Customer service experience required
5. Dispatching or scheduling experience a plus
6. Detail oriented
7. Must be able to work at a fast pace
8. Must live within daily driving distance to the office
9. In office position
10. Working right in the USA
11. Previous work in a customer-facing position

Compensation: $50,000 - $56,000 at plan