Volunteer Program Coordinator

Job Title: Volunteer Program Coordinator

Job Status: Full-time

Job Summary:

Under general supervision the Volunteer Program Coordinator is responsible for coordinating a program to oversee all aspects of volunteerism within ACCESS. Responsible for recruiting, training, and overseeing new volunteers. Collecting volunteer information, availability, skills, and also maintaining an up-to-date database. Use marketing tools such as outreach programs, e-mails, and volunteer databases to convey the organization's purpose to the public. Responsible for building relationships with external organizations. Collaborates with stakeholders internally and externally and arranges the different volunteering logistics while keeping all parties informed throughout the process.

Essential Duties and Responsibilities:Meet with departments regularly and assess the various program needs for volunteers in events or public workWork with department managers and Human Resources to develop volunteer descriptions for different rolesExecute and ensure compliance with ACCESS volunteer process along with background checksRecruit volunteers through various techniques such as job boards, education instructions, job fairs, and via partner organizationsDevelop and execute a successful volunteer award programCoordinate volunteer teams for department projects, events, and community outreach effortsWork closely with local schools, corporations, and other local institutions to recruit volunteersCommunicate with clients, stakeholders, employers and the public about volunteers needed for projects and eventsEngage board members and donors, stakeholders in volunteer opportunitiesConduct volunteer orientation, onboarding and trainingBuild a strong pipeline for volunteers, and communicate with them regularly to keep them updated on events, responsibilities, expectationsBring together various elements or individuals to complete a project and ensure that we have enough volunteers to complete the projectMaintain updated and accurate volunteer records, metrics, time sheets and filesCreate and oversee a volunteer database and work to integrate it with the donor databaseAttend job fairs and other events representing ACCESS and its various programs to recruit volunteersEnsure volunteer experience is organized, efficient, meaningful, and engaging for volunteersDisseminate information for upcoming volunteer opportunities and events to the publicDevelop a volunteer engagement strategy to ultimately retain volunteers long-termOperate standard office equipment and use required software applicationsPerform other duties and responsibilities as assignedKnowledge, Skills, and Abilities:

Knowledge of:

Basic concepts, principles and practices of customer relationship building (i.e., sales experience)Database maintenanceRecruitingSkill in:

Excellent team coordination abilitiesExcellent written and verbal communication skills and able to communicate in a positive, polite, and respectful mannerAttention to detail and organization skillsLeadership, coaching, and mentoringClient relationshipsInnovation mindsetOperating standard office equipment and using required software applications for program area and other applications, including Microsoft OfficeLimited proficiency operating volunteer database systemAbility to:

Communicate effectively both orally and in writing with diverse peopleTake initiative, conduct community outreach, and attend eventsWork both independently and as part of a team, in a highly efficient and organized mannerPlan and manage workload. Work on several projects concurrently, prioritize and complete in timely mannerTrack progress on tasks and handle follow-up as neededHandle confidential information with sensitivity and integrityMaintain high level of attention to detailAnalyze and troubleshoot problemsBe flexible and work with the existing limitationsBe well-organized and able to manage schedules, tasks, and resources efficientlyStructure approach and able to handle the diverse needs of volunteers and ensure the smooth functioning of volunteer activitiesProvide a high level of customer serviceBe constructive, flexible, and calm under pressureEducational/Previous Experience Requirements:

Minimum Degree Required:

Bachelor's degree

Required Disciplines:

Business, Marketing, Public Relations, Nonprofit Management, Communications, or related field

~and~

At least two years of experience in coordinating a program, or any equivalent combination of experience, education and/or training approved by Human ResourcesLicenses/Certifications:

Licenses/Certifications Required at Date of Hire: None

Working Conditions:

Hours:

Normal business hours, some additional hours may be required

Travel Required:

None required.

Working Environment:

Climate controlled office