Sr. End User Services Specialist Broomfield, CO

About the job Sr. End User Services Specialist Broomfield, CO Requirements:A+ certified or similar (preferred)7+ years experience supporting/administering desktop/mobile operating systems and enterprise user accountsHands-on using helpdesk ticketing systems (ManageEngine, ServiceNow, JIRA, etc.) to manage customer requestsExperience administrating and supporting Windows 10 Enterprise, Bitlocker, Office 365 (OneDrive, Teams, Outlook)/Office Suite, Active Directory, SCCM, Microsoft Edge/IE, Single Sign On, MFA, troubleshooting group policyExperience with Exchange Online mailbox management, calendaring, and synching across multiple clientsExperience with iOS 12+ and Android including setup, provisioning, account changesTeam player and open to learning & mastering new IT conceptsAssociates Degree in a technology related field or equivalent experience.Is very comfortable with desktop hardware concepts and skills including RAM module speed, generation, form factor, installation, replacement; storage device types, form factors, speeds, interfaces, installation, replacement; processor generations, speeds, and families; display interfaces.Have a solid grasp of software concepts and skills including basic TCP/IP addressing & networking concepts, network printer connectivity & driver architectures, and supporting users via screen sharing platformsHave a strong troubleshooting mindset; ability to understand symptoms as reported by clients, translate into potential causes, identify root cause, and logically approach potential fixes and/or workarounds.Excellent written and verbal communications skills and problem-solving skillsPossess a security minded focus, including strong password management in an enterprise level environmentSome travel required