Swooped
Revenue Specialist, Customer Success Operations
Swooped, Little Ferry, New Jersey, us, 07643
About Our ClientOur client is a leading SaaS platform for public relations and communications professionals, dedicated to enabling organizations to showcase the value of earned media. With a founder-led approach, the company embraces resilience, transparency, ownership, and customer devotion, reflecting these principles in its culture and products. Recognized by various industry accolades, the company operates remotely and is on a sustainable growth trajectory.Role Overview:The company is seeking an intellectually curious and process-oriented
Revenue Specialist, Customer Success Operations
to join its dynamic team. In this role, you will be instrumental in supporting Customer Success operations to deliver exceptional service and ensure customer satisfaction by optimizing processes and tools.Key Responsibilities:Monitor and report on key performance indicators (KPIs) impacting Customer SuccessCollaborate with cross-functional teams for a cohesive customer experienceManage administrative tasks related to customer accounts and operational efficiencyEnsure data accuracy across customer accounts and identify areas for improvementLeverage Customer Success methodologies and tech tools to enhance operational efficiencyOversee Customer Success dashboards and reports for actionable insightsMaintain standard operating procedures (SOPs) and documentationPartner with the Go-To-Market team for effective onboarding of Customer Success ManagersRequirements for Success:2-4 years of SaaS experience, with a focus on operations or project managementProficiency in Salesforce and other customer success toolsStrong understanding of customer success principlesExcellent communication and interpersonal skillsProactive problem-solving skills with attention to detailAbility to manage multiple projects and collaborate effectively with teamsSalary:The base salary for this role in the US ranges from
$61,000 to $74,000 +, with total compensation including a quarterly bonus plan. The company follows a geo-neutral compensation approach for its US employees based on job function and level.Why Join Us:Fully remote work environmentTransparent compensation policyComprehensive health and wellness benefitsGenerous PTO and parental leave policiesProfessional development opportunitiesInclusive culture supporting diversity and innovation
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Revenue Specialist, Customer Success Operations
to join its dynamic team. In this role, you will be instrumental in supporting Customer Success operations to deliver exceptional service and ensure customer satisfaction by optimizing processes and tools.Key Responsibilities:Monitor and report on key performance indicators (KPIs) impacting Customer SuccessCollaborate with cross-functional teams for a cohesive customer experienceManage administrative tasks related to customer accounts and operational efficiencyEnsure data accuracy across customer accounts and identify areas for improvementLeverage Customer Success methodologies and tech tools to enhance operational efficiencyOversee Customer Success dashboards and reports for actionable insightsMaintain standard operating procedures (SOPs) and documentationPartner with the Go-To-Market team for effective onboarding of Customer Success ManagersRequirements for Success:2-4 years of SaaS experience, with a focus on operations or project managementProficiency in Salesforce and other customer success toolsStrong understanding of customer success principlesExcellent communication and interpersonal skillsProactive problem-solving skills with attention to detailAbility to manage multiple projects and collaborate effectively with teamsSalary:The base salary for this role in the US ranges from
$61,000 to $74,000 +, with total compensation including a quarterly bonus plan. The company follows a geo-neutral compensation approach for its US employees based on job function and level.Why Join Us:Fully remote work environmentTransparent compensation policyComprehensive health and wellness benefitsGenerous PTO and parental leave policiesProfessional development opportunitiesInclusive culture supporting diversity and innovation
#J-18808-Ljbffr