Swooped
Customer Support Specialist - LollyLaw
Swooped, Little Ferry, New Jersey, us, 07643
About Our ClientOur client is a rapidly growing legal technology business that offers a suite of product solutions to allow professionals to automate their firms and focus on practicing law. The business includes leading practice management and online payment and accounting solutions. Operating as a single business with multiple software solutions, the company will continue to grow each platform organically while seeking new acquisitions to bolster its position as a leading legal technology company. The company has approximately 100 employees based in various locations across the US.What is the role?The hiring company has a reputation for excellent customer service. As a
LollyLaw Customer Support Specialist , you will act as a client advocate to ensure that customers are able to achieve positive business outcomes throughout their partnership with LollyLaw. Proactive, energetic, and self-driven, you will strive to understand customers within the legal tech industry and work to be a trusted partner so that firms love and grow with LollyLaw.In this role, you will:Support existing customers via email and phoneDiagnose & troubleshoot client issuesOnboard new customers with training calls and check-insContinuously acquire expertise in LollyLaw featuresWrite and update help center materialsImprove client retentionWork with various stakeholders to help them understand evolving client needsOther duties as assignedQualifications1-2 years of customer support experienceSaaS experience preferredStrong initiative and creative problem-solvingStrong communication skills and introspection to understand customer needsAble to work well with a team and independentlyExcellent conflict management skillsExperience in the legal or consulting industry advantageousWho is the ideal candidate?You are a problem-solver and a go-getter who isn’t afraid to dive into projects and get your hands dirtyYou articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-timeAbility to engage, influence, and inspire stakeholders to drive collaboration and alignment.Excellent with user-experience design principles and data analyticsWhy should you join Our client?The hiring company offers a suite of legal practice software solutions that help professionals manage, automate, and grow their firms. More than 50,000 professionals across 170 countries use the products. With world-class all-in-one legal practice management platforms and payments and accounting solutions, the hiring company empowers professionals across the spectrum of practice areas, geography, and business needs. The company is fast-paced, ambitious, and unified by a common vision to build top legal technology products.Benefits/PerksCompetitive salaryPaid vacation + sick and parental leaveRemote working flexibilityBudget for home office improvementsCompany culture that encourages work/life balance100% paid PPO medical, vision, and dental insurance, 401k matching, equity grantsBi-annual company retreats and other team-building activities
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LollyLaw Customer Support Specialist , you will act as a client advocate to ensure that customers are able to achieve positive business outcomes throughout their partnership with LollyLaw. Proactive, energetic, and self-driven, you will strive to understand customers within the legal tech industry and work to be a trusted partner so that firms love and grow with LollyLaw.In this role, you will:Support existing customers via email and phoneDiagnose & troubleshoot client issuesOnboard new customers with training calls and check-insContinuously acquire expertise in LollyLaw featuresWrite and update help center materialsImprove client retentionWork with various stakeholders to help them understand evolving client needsOther duties as assignedQualifications1-2 years of customer support experienceSaaS experience preferredStrong initiative and creative problem-solvingStrong communication skills and introspection to understand customer needsAble to work well with a team and independentlyExcellent conflict management skillsExperience in the legal or consulting industry advantageousWho is the ideal candidate?You are a problem-solver and a go-getter who isn’t afraid to dive into projects and get your hands dirtyYou articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-timeAbility to engage, influence, and inspire stakeholders to drive collaboration and alignment.Excellent with user-experience design principles and data analyticsWhy should you join Our client?The hiring company offers a suite of legal practice software solutions that help professionals manage, automate, and grow their firms. More than 50,000 professionals across 170 countries use the products. With world-class all-in-one legal practice management platforms and payments and accounting solutions, the hiring company empowers professionals across the spectrum of practice areas, geography, and business needs. The company is fast-paced, ambitious, and unified by a common vision to build top legal technology products.Benefits/PerksCompetitive salaryPaid vacation + sick and parental leaveRemote working flexibilityBudget for home office improvementsCompany culture that encourages work/life balance100% paid PPO medical, vision, and dental insurance, 401k matching, equity grantsBi-annual company retreats and other team-building activities
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