Business Analyst, IT

Job DescriptionThis Business Analyst, IT will be responsible for working collaboratively with the business operations to identify opportunities to design, develop, and deliver custom solutions that solve complex business challenges. This role requires the ability to work across all levels of the organization providing insight and guidance that will ensure value add solutions are planned and executed to optimize results and improve efficiencies.Conducts business process analyses, needs assessments, and preliminary cost/benefits analyses to align information technology solutions with business initiatives.Designs new technology solutions by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications.Develop features and requirements from stakeholders into a fully formed project or feature vision that describes the project's needs, features, constraints, and scope.Understands the process workflow and considers the implication of process changes to the current and future business environment. Uses an understanding of business issues and challenges to implement successful processes and policy updates.Writes and maintains business requirements, functional specifications, and test plans.Serves as a liaison between IT Support, Infrastructure, Application Support, and Developers for system modifications, enhancements, and implementations.Collaborates closely with developers to analyze business projects and change requests supporting various enterprise applications.Troubleshoot issues and provide solutions using a help desk system that eliminates manual processes by automating support requests.Identifies improvement opportunities and experiments with different approaches to improve processes and situations.Maintain SOP and FAQ documentation for major systems in Confluence and Sharepoint.Collaborates with Product Managers in an agile environment to meet project deadlines.Facilitates deployments and automates test procedures in both QA and production environments.Serves as subject matter expert in design methodologies, data analysis, cost-benefit analysis, benchmark methodologies, and/or business-critical applications.Collaborates with Agile Scrum development teams to identify and resolve production issues. At the same time, provide valuable feedback on application improvements.Monitors/follow up with Agile Scrum team Product Managers on backlog item status.Participates in testing and de-bugging during pre-deployment and post-deployment stages.Author and distribute release notes post-release.Compile tasks and estimates and provide reporting of projects to stakeholders.Serve as liaison for IT SOX activities, documenting processes and policies as required, working with auditors and other vendors to remediate areas of risk.Monitor and evaluate change control process related to software development to report on success and areas for improvement.QUALIFICATIONS:Analytical, highly organized, and great attention to detailProven experience in gathering requirements, testing, and deploying large projects on time and budgetExperience in analyzing data to draw business-relevant conclusions and in data visualization techniques and toolsExperienced and knowledgeable with relational database design and navigationExperience with SQL, PowerShell, Scripting, Power platform-specifically Power AppsAbility to communicate effectively, both written and verbalBusiness-minded IT professional who is passionate about technology, innovation, and servant leadershipCollaborative and team-oriented mindsetCapable of managing multiple projects with competing priorities and deadlinesThe ideal candidate has an understanding of:Agile and Scrum ideologies and frameworksProject Management tools like Confluence and JiraReal estate, REITs, and/or the leasing life cycleMINIMUM REQUIREMENTS:Bachelor’s degree in computer science or engineering or Industry certifications and equivalent related work experience of 5 years or more in place of DegreeMinimum four (4) years experience in Applications Support, QA testing, or Software Development (required)Strong technical knowledgeGood understanding of project and time management principlesPassionate about technology and creating business efficienciesThis role will report into our Tustin, California and is a hybrid position.

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