Design Researcher

Ziba, a multi-disciplinary design and innovation firm, is growing and seeking a Design Researcher who thrives on leading world-class research efforts to inform and inspire design that makes a difference in people’s lives. Through understanding people and trends, and weaving together powerful and well-reasoned stories, you will be part of creating great user experiences with a team of awesome collaborators while strengthening our client’s brands.Primary Responsibilities:Lead qualitative research and strategy programs in a range of industries on front-end innovation, service design, digital experiences, and branding projects.Plan, conduct, and analyze primary, secondary, competitor, and trends research to distill actionable insights and compelling frameworks that inspire new opportunities.Collaborate with cross-functional teams to define insights and opportunities.Create a compelling vision for clients that guides the transformation of new offerings.Lead client and internal workshops.Serve as knowledge keeper and user champion, delivering their stories to clients and teammates throughout the project cycle.Deliver verbal and written presentations that build the conviction and confidence necessary for clients to take bold ‘calculated’ risks.Collaborate with multidisciplinary designers in bringing opportunities to life through concept exploration and refinement.Contribute to proposal scoping and pitching new work.Mentor junior researchers and share expertise with internal and client teams.Grow and evolve your capabilities while tackling a wide range of client problems.Qualifications:An experienced design researcher with 3-5 years of professional experience conducting ethnography and design strategy work in a creative environment (agency or design consultancy experience is a plus).Fluent in qualitative research and analysis methods such as ethnography, participatory stimuli, journey mapping, persona creation, etc.Experience in leading complex qualitative studies from start to finish including recruiting, planning and contextual research to analysis and strategy creation.Ability to translate qualitative, quantitative, and secondary research into actionable insights and opportunities with strong user experience and business implications.Understand how to inform and inspire product, interaction, brand, and experience designers through actionable insights.Experience in developing qualitative and tools and approaches for design research.A master of communication with words, visuals, frameworks, and stories to ensure that your key insights are relevant and actionable for our clients and designers.A leader by example, a coach by nature and comfortable working directly with clients.A bachelor’s or secondary degree in a social science or design discipline.Experience with digital/remote ethnography platforms, online survey tools, and other rapid insight platforms.Some experience with quantitative methods and platforms is a plus.What to send us:A brief introduction letter listing one or two of your preferred research methodologies and why you love them.What we offer:Medical, dental, vision, HSA, and life insurance benefits are standard.Competitive PTO policy, an unlimited FTO plan, plus a generous holiday policy (6 paid holidays + the week between December 25th - January 1st off).Incentive plan for profit sharing.Family leave plan.Our innovative and effective employee initiatives have earned recognition with the prestigious When Work Works Award. Read more

here .Ziba Design is an equal opportunity employer and eagerly awaiting BIPOC applications.Learn more about our openings in Portland, Oregon.Not seeing a job description that matches your particular skillset? Reach out! We’d love to connect:

careers@ziba.com .

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