Astrana Health
IT Support Analyst
Astrana Health, Las Vegas, Nevada, us, 89105
Description
Title:
IT Support AnalystDepartment:
Information Technology
Responsibilities:
Collaborate with Internal Teams:
Work closely with technical support and engineering teams on diverse projects and support cases to ensure effective communication and coordination throughout.
Handle Incoming Support Requests:
Manage and respond to helpline calls and support tickets, providing initial troubleshooting and technical assistance. Escalate more complex issues to appropriate IT support teams as needed.
Escalation Procedures:
Follow established escalation protocols to transfer unresolved issues to specialized IT support teams, ensuring detailed documentation of the issue for continuity and resolution tracking.
Hardware and Software Installation:
Oversee the installation, configuration, and maintenance of desktops, laptops, printers, mobile devices, and other IT equipment. Adhere to company standards and best practices for device setup.
User Account Management:
Create, configure, and manage user accounts, permissions, and passwords in accordance with company policies and security protocols to ensure proper access and protection.
Customer Service Excellence:
Provide outstanding customer service by promptly addressing inquiries and resolving issues, ensuring a positive end-user experience and high satisfaction levels.
Complex Issue Resolution:
Diagnose and resolve intricate hardware, software, and network issues with a focus on minimizing operational disruptions and maintaining productivity.
Cross-Functional Collaboration:
Partner with cross-functional teams to plan, implement, and support IT projects, system upgrades, and technology enhancements, contributing to ongoing improvements in IT services.
Network and System Monitoring:
Monitor network performance and system health proactively to identify and address potential issues before they affect end-users or business operations.
Documentation and Reporting:
Keep accurate records of technical support activities, including detailed incident documentation, resolutions, and follow-up actions. Prepare reports as needed for review and analysis.
Training and Support:
Offer training and support to end-users on new systems, software applications, and best practices, aiming to enhance user competency and operational efficiency.
Adherence to Security Protocols : Comply with established IT security protocols to protect company data and ensure adherence to relevant regulations and standards.
Basic Networking Knowledge:
Utilize fundamental knowledge of networking concepts, including switches and firewalls, to troubleshoot and resolve connectivity issues.
Technical Skills:
Demonstrate basic proficiency with Office 365 Admin Center, Active Directory, two-factor authentication (2FA) solutions such as Duo or Microsoft Authenticator, and Mimecast.
Qualifications:Bachelor's degree in Information Technology, Computer Science, or a related field.3+ years of experience in IT compliance, preferably in a healthcare setting.Strong understanding of healthcare regulations such as HIPAA, HITECH, and other relevant standards.Experience with IT audit processes and methodologies.Excellent analytical and problem-solving skills.Strong attention to detail and ability to work independently.Excellent communication and interpersonal skills.Environmental Job Requirements and Working Conditions:
This position is based in our Las Vegas Corporate Office.The annual total compensation target pay range for this role is: $47,000 - $52,000. This salary range represents our national target range for this role.Who We Are:
Valley Oaks Medical Group is now Astrana Care of Nevada.
At Valley Oaks, we strive to redefine the way healthcare is administered through community driven preventative care and proactive treatment. By centering care around the patient, we can improve health and wellbeing instead of treating symptoms. Our passionate providers prioritize the wellness of each of our patients with the necessary tools and resources to improve the quality of life for all of our patients.
Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare company accelerating the path towards a future where high-quality, coordinated healthcare is available to all. We are building and operating an integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner, especially patients who are traditionally underserved and those most vulnerable.
Our platform currently empowers over 10,000 physicians to provide care for ~1 million patients nationwide and is growing revenue over 40% a year. We have demonstrably improved patient outcomes: seniors on our platform spend 54% fewer days in the hospital than the national average and are readmitted 63% less often, and serve an extremely diverse community, with over 75% of our patients identifying as BIPOC and over 80% enrolled in Medicare or Medicaid.
Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.
Our Values:
Put Patients FirstEmpower Entrepreneurial Provider and Care TeamsBe InnovativeOperate With Integrity & ExcellenceWork As One Team
Additional Information:
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin,gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request accommodation.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Title:
IT Support AnalystDepartment:
Information Technology
Responsibilities:
Collaborate with Internal Teams:
Work closely with technical support and engineering teams on diverse projects and support cases to ensure effective communication and coordination throughout.
Handle Incoming Support Requests:
Manage and respond to helpline calls and support tickets, providing initial troubleshooting and technical assistance. Escalate more complex issues to appropriate IT support teams as needed.
Escalation Procedures:
Follow established escalation protocols to transfer unresolved issues to specialized IT support teams, ensuring detailed documentation of the issue for continuity and resolution tracking.
Hardware and Software Installation:
Oversee the installation, configuration, and maintenance of desktops, laptops, printers, mobile devices, and other IT equipment. Adhere to company standards and best practices for device setup.
User Account Management:
Create, configure, and manage user accounts, permissions, and passwords in accordance with company policies and security protocols to ensure proper access and protection.
Customer Service Excellence:
Provide outstanding customer service by promptly addressing inquiries and resolving issues, ensuring a positive end-user experience and high satisfaction levels.
Complex Issue Resolution:
Diagnose and resolve intricate hardware, software, and network issues with a focus on minimizing operational disruptions and maintaining productivity.
Cross-Functional Collaboration:
Partner with cross-functional teams to plan, implement, and support IT projects, system upgrades, and technology enhancements, contributing to ongoing improvements in IT services.
Network and System Monitoring:
Monitor network performance and system health proactively to identify and address potential issues before they affect end-users or business operations.
Documentation and Reporting:
Keep accurate records of technical support activities, including detailed incident documentation, resolutions, and follow-up actions. Prepare reports as needed for review and analysis.
Training and Support:
Offer training and support to end-users on new systems, software applications, and best practices, aiming to enhance user competency and operational efficiency.
Adherence to Security Protocols : Comply with established IT security protocols to protect company data and ensure adherence to relevant regulations and standards.
Basic Networking Knowledge:
Utilize fundamental knowledge of networking concepts, including switches and firewalls, to troubleshoot and resolve connectivity issues.
Technical Skills:
Demonstrate basic proficiency with Office 365 Admin Center, Active Directory, two-factor authentication (2FA) solutions such as Duo or Microsoft Authenticator, and Mimecast.
Qualifications:Bachelor's degree in Information Technology, Computer Science, or a related field.3+ years of experience in IT compliance, preferably in a healthcare setting.Strong understanding of healthcare regulations such as HIPAA, HITECH, and other relevant standards.Experience with IT audit processes and methodologies.Excellent analytical and problem-solving skills.Strong attention to detail and ability to work independently.Excellent communication and interpersonal skills.Environmental Job Requirements and Working Conditions:
This position is based in our Las Vegas Corporate Office.The annual total compensation target pay range for this role is: $47,000 - $52,000. This salary range represents our national target range for this role.Who We Are:
Valley Oaks Medical Group is now Astrana Care of Nevada.
At Valley Oaks, we strive to redefine the way healthcare is administered through community driven preventative care and proactive treatment. By centering care around the patient, we can improve health and wellbeing instead of treating symptoms. Our passionate providers prioritize the wellness of each of our patients with the necessary tools and resources to improve the quality of life for all of our patients.
Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare company accelerating the path towards a future where high-quality, coordinated healthcare is available to all. We are building and operating an integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner, especially patients who are traditionally underserved and those most vulnerable.
Our platform currently empowers over 10,000 physicians to provide care for ~1 million patients nationwide and is growing revenue over 40% a year. We have demonstrably improved patient outcomes: seniors on our platform spend 54% fewer days in the hospital than the national average and are readmitted 63% less often, and serve an extremely diverse community, with over 75% of our patients identifying as BIPOC and over 80% enrolled in Medicare or Medicaid.
Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.
Our Values:
Put Patients FirstEmpower Entrepreneurial Provider and Care TeamsBe InnovativeOperate With Integrity & ExcellenceWork As One Team
Additional Information:
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin,gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request accommodation.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.