Assistant Vice President of Claims

Job Description:An insurance company offering diverse lines of commercial insurance products is seeking an Assistant Vice President of Claims. This is a hybrid role in Bel Air, Maryland. The Assistant Vice President of Claims’ mission will be to help drive the continued innovation and expansion of our claims capabilities, while maintaining superior adherence to regulatory mandates, customer service standards, claim adjustment strategies, and conservative and consistent loss reserving. This role leads the effort to define the operating processes/best practices, customer service standards, and technology strategy that will drive efficient and effective claims experience. The breadth of responsibilities for this role touch virtually every aspect of the value chain of a traditional claims department, as well as new initiatives that are required to keep the company’s claim operations and services at the forefront of compliance, efficiency, and customer satisfaction. This position serves on the Leadership Team of the company in creating, maintaining, and achieving short- and long-term strategic and operational objectives, while protecting and championing the company's unique and paramount culture.

Responsibilities:

Claims Strategy and Innovation - Identify and implement innovative tools and approaches to enhance the claims experience and overall claims value proposition. Monitor market trends, competitors, and performance to help shape claims strategy. Support the evaluation of different approaches/options to help drive key decisions. Ensure established claim practices, strategies, and operations are maintained at all levels, with all team members fully educated and trained for successful execution.Case Settlement and Reserve Strategy - Develop procedures and policies to enhance and improve the processing, investigation and settlement of complex and high dollar value claims. Develop strategies and procedures to ensure case reserve accuracy.People Leadership - Recruit, train and develop a claims team that will take on the full scope of claim activities. Ensure team is motivated and clear on objectives, indicators of success and measures of skill development. Instill and maintain a positive, helpful and on-brand customer experience through training and tools to support clear and professional communications and engagement. Maintain appropriate and responsible succession planning at all levels.Business Process Design/Improvement - Work with the design and tech teams to shape and enhance automated claim workflows to improve efficiencies and customer satisfaction while maintaining compliance with internal and external requirements/regulations. Help develop and build core internal and customer-focused claim processes.Claims Insights and Analytics - Develop analytics and insights to identify opportunities and trends that drive claims efficiency, effectiveness, and financial responsibility. Work with data team to develop enhanced reporting models and metrics to better monitor trends and claim drivers, as well as group and individual team member performance. Lead periodic analyses and performance reviews for internal and external stakeholders.Striving for Excellence - Help ensure we meet or exceed the high standards we set for ourselves and for adherence to all required standards, both internal and external.Team Player - Be a part of the front-line in answering partner questions, addressing challenges, and supporting both customers and the internal team.Corporate and Team Advocate - Promote the culture and values the company espouses through its mission and vision in a mutually inclusive and diverse work environment. Guide team members in their personal and professional development, and champion their appropriate causes and solutions for the betterment of all.

Requirements:

Bachelor’s Degree or equivalent experienceMinimum of 10 years property and casualty industry experience5 – 8 years of supervisory/managerial experienceCompletion of AIC designation or participation in CPCU programCPCU designation preferredContact:Caitlyn Zarlengo+1 (312) 884-0459czarlengo@jacobsononline.com#J-18808-Ljbffr