Hotel Co
Captain Moxy Plymouth
Hotel Co, Baltimore, Maryland, United States,
MOXY Plymouth
is now searching for an energetic and ambitious Hotel Manager, called the Captain.As Captain, you have an eye for details and know what is expected of you to give the guest a MOXY EXPERIENCE. You are proactive, kind, and helpful, and a visible leader for the team.As a MOXY Captain, you have a deep connection to the target guest and the brand’s core values – thoughtful, fun, and spirited. You understand and resonate with what MOXY is all about and focus your energy on bringing the MOXY experience to life for every guest and every Crew Member.The Captain is responsible for setting up an environment where guests can serve themselves – because they believe self-service is the best service – in a thoughtful, intuitive manner. This includes everything from check-in and greeting to the atmosphere in the lobby, the beverages served at the bar, the service delivery from crew members, the efficiency of check-out, and every step and interaction in between. The Captain is responsible for the heartbeat of the hotel.You build relationships in the community and bring exciting events to the hotel. You create a property atmosphere so that guests feel like they are seamlessly moving through the hotel, rather than just checking in and out. The Captain drives revenue for the business and constantly focuses on making the operation profitable. You use your passion for the brand, your personality, and your ability to draw a crowd of loyal followers to create unique guest experiences in a vibrant environment.The Captain is on their feet for most of the day, mingling and creating a buzzing atmosphere in the hotel while maintaining a smooth operation behind the scenes to ensure the business is in order. All of the Captain’s drive and know-how ultimately produces a hotel that is as profitable as it is fun – because that is what MOXY is all about.KEY RESPONSIBILITIESRecruit and train the crew, as well as ensure they have the right tools needed to give the MOXY Experience.Ensure that the guest experience aligns with the MOXY Service Manual.Update social media daily, following MOXY’s creative standards.Ensure a profitable hotel operation according to defined goals and ambitions.Ensure the hotel follows local laws and regulations in every procedure.Be active and involved in the daily work of the crew.Work closely with the sales and revenue team to ensure business is coming in at the right price.Stay updated on the hotel's forecast and proactively plan future operational actions.QUALIFICATIONSMinimum 4 years of hotel managerial experience.Marketing experience.Social media knowledge and experience.Event organization experience.Experience working abroad is a plus.REPORTS TO*****
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is now searching for an energetic and ambitious Hotel Manager, called the Captain.As Captain, you have an eye for details and know what is expected of you to give the guest a MOXY EXPERIENCE. You are proactive, kind, and helpful, and a visible leader for the team.As a MOXY Captain, you have a deep connection to the target guest and the brand’s core values – thoughtful, fun, and spirited. You understand and resonate with what MOXY is all about and focus your energy on bringing the MOXY experience to life for every guest and every Crew Member.The Captain is responsible for setting up an environment where guests can serve themselves – because they believe self-service is the best service – in a thoughtful, intuitive manner. This includes everything from check-in and greeting to the atmosphere in the lobby, the beverages served at the bar, the service delivery from crew members, the efficiency of check-out, and every step and interaction in between. The Captain is responsible for the heartbeat of the hotel.You build relationships in the community and bring exciting events to the hotel. You create a property atmosphere so that guests feel like they are seamlessly moving through the hotel, rather than just checking in and out. The Captain drives revenue for the business and constantly focuses on making the operation profitable. You use your passion for the brand, your personality, and your ability to draw a crowd of loyal followers to create unique guest experiences in a vibrant environment.The Captain is on their feet for most of the day, mingling and creating a buzzing atmosphere in the hotel while maintaining a smooth operation behind the scenes to ensure the business is in order. All of the Captain’s drive and know-how ultimately produces a hotel that is as profitable as it is fun – because that is what MOXY is all about.KEY RESPONSIBILITIESRecruit and train the crew, as well as ensure they have the right tools needed to give the MOXY Experience.Ensure that the guest experience aligns with the MOXY Service Manual.Update social media daily, following MOXY’s creative standards.Ensure a profitable hotel operation according to defined goals and ambitions.Ensure the hotel follows local laws and regulations in every procedure.Be active and involved in the daily work of the crew.Work closely with the sales and revenue team to ensure business is coming in at the right price.Stay updated on the hotel's forecast and proactively plan future operational actions.QUALIFICATIONSMinimum 4 years of hotel managerial experience.Marketing experience.Social media knowledge and experience.Event organization experience.Experience working abroad is a plus.REPORTS TO*****
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