OpSec
Brand Analyst Supervisor - US
OpSec, Meridian, Idaho, us, 83680
OpSec Security is a renowned global leader in providing comprehensive anti-counterfeiting and brand protection solutions, spanning physical, digital, and online domains. With around 1,000 employees and operational bases in key locations such as the USA, UK, and additional sales and support offices in the EU and the Far East, OpSec is experiencing rapid growth. Their ambitious agenda includes seizing significant marketing opportunities, indicating their readiness to capitalize on their strengths and expand further in the industry.
Position Summary & Objective
As a Supervisor, Brand Operations, you will work with the world’s largest and most well-known brands, leading a team of Brand Protection Analysts leveraging OpSec Security’s patented technology to identify instances of online brand abuse and remove infringing content. The Supervisor, Brand Operations has responsibility for the performance and direction of the Brand Analyst team, including achievement of customer and analyst level KPIs. This position requires being comfortable working in a fast paced environment, with a mindset ever focused on efficiencies, workflow improvements, & innovation to drive positive results for OpSec’s clients. Your work in this capacity is invaluable toward recapturing client profits, protecting brand identity, and stopping brand dilution.
Essential Functions Performed by the Position
Drive team performance to meet client’s business priorities by implementing brand specific enforcement strategies to address the resulting online threat vectorRecruit, train, develop and be accountable for the performance of a team of Brand Protection AnalystsEnsure the timely completion and quality of deliverables to clientsAct as an escalation point for all needs within Brand Analyst team, tactfully deescalating conflicts and providing best possible resolutionsIdentify and manage team performance to Key Performance Indicators (KPIs)Demonstrate strong creative problem-solving skills with a positive, action-oriented mindsetStrong workflow expertise, identifying discrepancies & opportunities to drive efficiencies, and collaborate with all necessary parties to solve account-related problemsProvide clear, professional, written and verbal communications to external clients, vendors, and other stakeholdersEffective team performance management, holding regular team meetings & one-on-one discussionsProviding constructive feedback on behavior and performance & resolving any issuesThrough mentoring, guide each Analyst toward their individual career development goalsCollaborate with cross-functional teams to ensure client overall objectives are metPerform other duties as assigned.Knowledge, Skills and Abilities
Self-motivated with the ability to prioritize and meet deadlinesProficient in Microsoft Office; Mid to advanced level Microsoft Excel skills (including pivot tables/charts)Strong team leadership & motivation skills with the ability to drive project & customer priorities through team performanceAttention to detail and strong sense of ownership for project and account outcomesAbility to identify and communicate trends through data and data-driven visualsStrong technical aptitude including ability to troubleshoot problems or streamline workflows as requiredHighest level of integrity and ability to handle sensitive/confidential information appropriatelyInquisitive, learning mindset, and comfortable asking questionsSelf-motivated, flexible and able to adapt to client and organizational changesAttention to detail and strong sense of ownership for project and account outcomesRequired Education and Experience
Excellent English skills, both verbal and writtenBachelor’s degree or equivalent experienceMinimum of two (2) years of supervisory experience or equivalent industry experience and leadership trainingClient management experience including use of CRM tool (Salesforce) preferredFamiliarity with IP law, grey market issues, and/or internet technologies is a plusFluency in foreign language(s) is a plus
OpSec Security is a well-established and recognized global leader in the provision of physical, digital and online anti-counterfeiting and brand protection solutions. Employing approximately 1,000 colleagues it operates from multiple locations including business hubs in the USA, UK and has other sales and support offices in the EU and the Far East. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities.
It is the policy of OpSec Security to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Position Summary & Objective
As a Supervisor, Brand Operations, you will work with the world’s largest and most well-known brands, leading a team of Brand Protection Analysts leveraging OpSec Security’s patented technology to identify instances of online brand abuse and remove infringing content. The Supervisor, Brand Operations has responsibility for the performance and direction of the Brand Analyst team, including achievement of customer and analyst level KPIs. This position requires being comfortable working in a fast paced environment, with a mindset ever focused on efficiencies, workflow improvements, & innovation to drive positive results for OpSec’s clients. Your work in this capacity is invaluable toward recapturing client profits, protecting brand identity, and stopping brand dilution.
Essential Functions Performed by the Position
Drive team performance to meet client’s business priorities by implementing brand specific enforcement strategies to address the resulting online threat vectorRecruit, train, develop and be accountable for the performance of a team of Brand Protection AnalystsEnsure the timely completion and quality of deliverables to clientsAct as an escalation point for all needs within Brand Analyst team, tactfully deescalating conflicts and providing best possible resolutionsIdentify and manage team performance to Key Performance Indicators (KPIs)Demonstrate strong creative problem-solving skills with a positive, action-oriented mindsetStrong workflow expertise, identifying discrepancies & opportunities to drive efficiencies, and collaborate with all necessary parties to solve account-related problemsProvide clear, professional, written and verbal communications to external clients, vendors, and other stakeholdersEffective team performance management, holding regular team meetings & one-on-one discussionsProviding constructive feedback on behavior and performance & resolving any issuesThrough mentoring, guide each Analyst toward their individual career development goalsCollaborate with cross-functional teams to ensure client overall objectives are metPerform other duties as assigned.Knowledge, Skills and Abilities
Self-motivated with the ability to prioritize and meet deadlinesProficient in Microsoft Office; Mid to advanced level Microsoft Excel skills (including pivot tables/charts)Strong team leadership & motivation skills with the ability to drive project & customer priorities through team performanceAttention to detail and strong sense of ownership for project and account outcomesAbility to identify and communicate trends through data and data-driven visualsStrong technical aptitude including ability to troubleshoot problems or streamline workflows as requiredHighest level of integrity and ability to handle sensitive/confidential information appropriatelyInquisitive, learning mindset, and comfortable asking questionsSelf-motivated, flexible and able to adapt to client and organizational changesAttention to detail and strong sense of ownership for project and account outcomesRequired Education and Experience
Excellent English skills, both verbal and writtenBachelor’s degree or equivalent experienceMinimum of two (2) years of supervisory experience or equivalent industry experience and leadership trainingClient management experience including use of CRM tool (Salesforce) preferredFamiliarity with IP law, grey market issues, and/or internet technologies is a plusFluency in foreign language(s) is a plus
OpSec Security is a well-established and recognized global leader in the provision of physical, digital and online anti-counterfeiting and brand protection solutions. Employing approximately 1,000 colleagues it operates from multiple locations including business hubs in the USA, UK and has other sales and support offices in the EU and the Far East. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities.
It is the policy of OpSec Security to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.