Vineyard Vines
Assistant Store Manager - 67 Elm Street, New Canaan, CT
Vineyard Vines, New Canaan, Connecticut, us, 06840
Title: First Mate (Assistant Manager)Department: RetailReports To: Captain (Store Manager)
Overview:Responsible for supporting the Captain to build, guide and support the store to bring "Every Day Should Feel This Good" to customers while growing sales and profitability.
Functions & Responsibilities:Generate Sales:-Supports store to meet and exceed store financial goals-Measures and develops crew performance goals to increase profitability-Actively looks for opportunities to drive additional sales and traffic-Aware of market competitor activities-Sources and supports In-Store and Head Quarter driven events-Supports and Communicates Head Quarter initiatives
Customer Experience:-Personally exemplifies Shep and Ian's vision of " Every Day Should Feel This Good" to our customers through "Hosting the Party"-Develops customers into repeat shoppers though information gathering, customer follow-up and email capture-Educates crew and customers regarding product information and brand initiatives-Ensures store practices and procedures support a positive customer experience (holds and store specific services)-Collects and encourages crew to solicit customer feedback to better product and store environment
Crew Development:-Maintains welcoming fun, engaging, energetic yet professional store environments that adhere to all HR policies and laws-Creates schedules to support an engaging customer service environment-Develops and educates crew members-Creates and supports manager and crew meetings and team building exercises-Recognizes and rewards crew performance-Builds an environment that fosters open and respectful communication with crew and Head Quarter partners-Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking-Assists Captain(Store Manager) in conducting regularly scheduled interviews to identify and hire on the best talent for stores
Operations:-Supports store compliance with operational standards, expectations and federal law-Supports crew in planning and executing direction in a timely manner-Evaluates store operations for opportunities to enhance efficiency, productivity and profitability-Maintains efficient merchandise controls-Develops loss prevention awareness among all crew members-Supports store to consistently meet payroll expectations-Exercises prudence regarding personal/team expenses and supply management
Merchandising:-Supports store merchandising to reflect current compass, brand initiatives and local customer needs-Actively looks for replenishment opportunities through restocking and Head Quarter partnership-Audits store cleanliness, folding and visual standards-Supports management team to make merchandise moves based on sell-through and customer feedback to drive business
Requirements:-9+ months as Assistant Manager in similar volume type business-One to two years retail experience-Strong interpersonal communication and customer service skills-Ability to plan, manage time, and make decisions in a fast-paced environment-Proven success in staff development and mentorship-Competition and industry awareness-Commitment to career growth of self and others-Team focused, confident, and professional-Smart, intelligent, fun, goal orientated, and driven by integrity-Strong verbal and written skills-Ability to perform effective selling techniques to achieve sale and repeat business-Excellent retail business acumen including selling skills, visual presentation, and sales analysis-Ability to work a flexible schedule including holidays, overnights, and weekends-Ability to actively supervise the sales floor-A passion for making people happy-Belief in leading by example and likewise, exude a leadership as service mentality-Excited to recruit, train, motivate and inspire as a large piece of your day-to-day responsibilities to your team-Excellent organizational skills-Accuracy and attention to detail-Ability to effectively receive and communicate feedback-Proactive and experienced in networking-Passion for the vineyard vines brand
As an employee at a vineyard vines retail location, all team members must have the ability to:
Stand and/or move around for extended periods of timeReach, carry, bend, and climb ladders occasionallyLift up to 40 pounds, unless an accommodation is requested
Overview:Responsible for supporting the Captain to build, guide and support the store to bring "Every Day Should Feel This Good" to customers while growing sales and profitability.
Functions & Responsibilities:Generate Sales:-Supports store to meet and exceed store financial goals-Measures and develops crew performance goals to increase profitability-Actively looks for opportunities to drive additional sales and traffic-Aware of market competitor activities-Sources and supports In-Store and Head Quarter driven events-Supports and Communicates Head Quarter initiatives
Customer Experience:-Personally exemplifies Shep and Ian's vision of " Every Day Should Feel This Good" to our customers through "Hosting the Party"-Develops customers into repeat shoppers though information gathering, customer follow-up and email capture-Educates crew and customers regarding product information and brand initiatives-Ensures store practices and procedures support a positive customer experience (holds and store specific services)-Collects and encourages crew to solicit customer feedback to better product and store environment
Crew Development:-Maintains welcoming fun, engaging, energetic yet professional store environments that adhere to all HR policies and laws-Creates schedules to support an engaging customer service environment-Develops and educates crew members-Creates and supports manager and crew meetings and team building exercises-Recognizes and rewards crew performance-Builds an environment that fosters open and respectful communication with crew and Head Quarter partners-Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking-Assists Captain(Store Manager) in conducting regularly scheduled interviews to identify and hire on the best talent for stores
Operations:-Supports store compliance with operational standards, expectations and federal law-Supports crew in planning and executing direction in a timely manner-Evaluates store operations for opportunities to enhance efficiency, productivity and profitability-Maintains efficient merchandise controls-Develops loss prevention awareness among all crew members-Supports store to consistently meet payroll expectations-Exercises prudence regarding personal/team expenses and supply management
Merchandising:-Supports store merchandising to reflect current compass, brand initiatives and local customer needs-Actively looks for replenishment opportunities through restocking and Head Quarter partnership-Audits store cleanliness, folding and visual standards-Supports management team to make merchandise moves based on sell-through and customer feedback to drive business
Requirements:-9+ months as Assistant Manager in similar volume type business-One to two years retail experience-Strong interpersonal communication and customer service skills-Ability to plan, manage time, and make decisions in a fast-paced environment-Proven success in staff development and mentorship-Competition and industry awareness-Commitment to career growth of self and others-Team focused, confident, and professional-Smart, intelligent, fun, goal orientated, and driven by integrity-Strong verbal and written skills-Ability to perform effective selling techniques to achieve sale and repeat business-Excellent retail business acumen including selling skills, visual presentation, and sales analysis-Ability to work a flexible schedule including holidays, overnights, and weekends-Ability to actively supervise the sales floor-A passion for making people happy-Belief in leading by example and likewise, exude a leadership as service mentality-Excited to recruit, train, motivate and inspire as a large piece of your day-to-day responsibilities to your team-Excellent organizational skills-Accuracy and attention to detail-Ability to effectively receive and communicate feedback-Proactive and experienced in networking-Passion for the vineyard vines brand
As an employee at a vineyard vines retail location, all team members must have the ability to:
Stand and/or move around for extended periods of timeReach, carry, bend, and climb ladders occasionallyLift up to 40 pounds, unless an accommodation is requested