The Amynta Group
Manager - Operations
The Amynta Group, Detroit, OR
We're thrilled that you are interested in joining us here at the Amynta Group!
POSITION SUMMARY
Administrative and management operation of a PDP Group client(s). Provide professional, effective and highly efficient service while minimizing operational expense and meeting PDP Management expectations.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Oversee physical operations of PDP Group client(s), U.S. Operations. Manage all supervisors and managers for clients as required. Communicate with staff, clients, management and peers to accomplish tasks and goals. Set key metrics and meet operational goals relative to quality, service, and productivity. Meet Client SLA's as required. Responsible for personnel matters including evaluating performance, coaching, handling discipline, professional development and team building as it relates to the team overall. Submit annual budgets and provide quarterly updates. Strategic planning within operations including staffing, workflow assignment, benchmarking and compliance with standard operating procedures. Insure employees are being managed to established standards. Problem solving and handling conflict between or among groups within or outside of operations. Act as a liaison between Operations and IT, Accounting/Purchasing, Client Services, Training, and Administration with regard to projects, new clients and ongoing issues. Responsible for recognizing and implementing cost savings opportunities. Responsible for significant contributions to RFP's, including pricing justifications and being a member of presentation teams. Participate in regular business travel, as necessary. Conduct and manage meetings with clients, prospects and vendors as a representative of PDP Group, Inc.
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to effectively communicate in both written and verbal format. The ability to multitask, strong analytical skills, follow-up, initiative, creativity, people skills and fairness are essential.
MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS
* Amynta reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions.
The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.
POSITION SUMMARY
Administrative and management operation of a PDP Group client(s). Provide professional, effective and highly efficient service while minimizing operational expense and meeting PDP Management expectations.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Oversee physical operations of PDP Group client(s), U.S. Operations. Manage all supervisors and managers for clients as required. Communicate with staff, clients, management and peers to accomplish tasks and goals. Set key metrics and meet operational goals relative to quality, service, and productivity. Meet Client SLA's as required. Responsible for personnel matters including evaluating performance, coaching, handling discipline, professional development and team building as it relates to the team overall. Submit annual budgets and provide quarterly updates. Strategic planning within operations including staffing, workflow assignment, benchmarking and compliance with standard operating procedures. Insure employees are being managed to established standards. Problem solving and handling conflict between or among groups within or outside of operations. Act as a liaison between Operations and IT, Accounting/Purchasing, Client Services, Training, and Administration with regard to projects, new clients and ongoing issues. Responsible for recognizing and implementing cost savings opportunities. Responsible for significant contributions to RFP's, including pricing justifications and being a member of presentation teams. Participate in regular business travel, as necessary. Conduct and manage meetings with clients, prospects and vendors as a representative of PDP Group, Inc.
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to effectively communicate in both written and verbal format. The ability to multitask, strong analytical skills, follow-up, initiative, creativity, people skills and fairness are essential.
MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS
- BA/BS degree in business related field preferred. Experience with managing a large staff. Working knowledge of PDP operations as well as the automotive insurance industry.
- Ability to read and interpret documents, to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to analyze past/current statistics to improve performance within budgetary guidelines.
- To perform this job successfully, an individual should have knowledge of word processing and spreadsheet software.
- No certifications needed
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
* Amynta reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions.
The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.