Manager, Service Operations

TITLE: MANAGER, SERVICE OPERATIONS

LOCATION: PHOENIX, AZ

POSITION SUMMMARY: The Manager of Service Operations ensures the smooth and efficient operation of critical facilities services by ensuring the timely and accurate completion of all required work, and by attaining customer satisfaction while maintaining safety at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides effective oversight, leadership and administration of safety processes and procedures.
• Responsible for overseeing and leading the work of the HVAC and DC Power teams.
• Responsible for planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of CPG technicians.
• Responsible for inter-team logistical and labor coordination as necessary, including but not limited to the HVAC and DC Power teams.
• Maintains a high quality of service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Contributes to team effort by accomplishing related tasks as needed.
• Accomplishes staff management by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Create and inspire team environment with an open communication culture.
• Delegate tasks and set deadlines.
• Listen to team members' feedback and resolve any issues or conflicts.
• Perform site walks and estimating of potential new work.
• Identify and analyze project deficiencies; Formulate and document plans of action which ensure future deficiencies are eliminated.
• Review and approve weekly timesheets.
• Create MOPs, SOPs, EOPs and other technical reports and procedures.
• Ensure operational, maintenance and emergency methods of procedure (MOPs) are strictly used.
• Be familiar with all applicable Federal, State, and local rules, codes, and regulations.
• Travel to additional locations (25 to 30 percent)
• Train, influence and motivate team members.
• Other assigned tasks as requested

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience (Desired):

• High School Diploma
• Knowledge of Data Center Operations or Mission Critical Operations
• Knowledge of OSHA and EPA standards regarding services and construction.
• Excellent written and oral communication skills.
• Experience in writing JHAs, MOPS, technical reports and procedures.

Computer Skills:

• Knowledge and experience using basic Computer skills including MS Office

Certificates and Licenses:

• OSHA certification (preferred)
• US Citizen and able to hold and maintain a security clearance

Supervisory Responsibilities:

• Directly supervises employees in the HVAC and DC Power department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; Standing and walking is required. The noise level in the work environment is usually moderate. The employee must occasionally lift and carry up to 50 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Benefits to Joining Our Team

CPG offers a competitive and comprehensive package that includes additional benefits beyond enhanced medical, dental, and vision coverage

• Health Benefits - (Medical, Dental & Vision Insurance)
• Flexible Spending Account Options
• 401K Plan
• Employer paid Life & Disability Insurance
• Paid Time Off
• Employee Referral Program
• Employee Assistance Program (EAP)

CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Learn more about CPG by checking out our website here

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Pay Range: $81,061 - $121,643 per year