Integral Services Company
Senior IT Service Desk Engineer TS/SCI
Integral Services Company, Vienna, Virginia, United States, 22184
Overview:
Senior IT Service Desk EngineerLocation: Vienna, VAClearance: Active TS/SCIIntegral Federal is actively looking to hire a Senior IT Service Desk Engineer TS/SCI to support a government client located in Vienna, VA. The overall scope of this work will be to provide hands on technically capable computer and system expertise including troubleshooting of incidents within the SCIF and for the overall agency.
Due to the secure nature of this government agency, all candidates must be U.S. citizens and hold an active Department of Defense TOP SECRET clearance with SCI Eligibility.Responsibilities:Responsibilities include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.This successful candidate will be responsible for the following:Apply advanced understanding of desktop hardware, including deployment procedures, peripheral management and software installation methods.Identify and resolve complex technical issues related to desktop / remote hardware and software issues.Troubleshoot and provide support to a COTS heavy software environment with emphasis on non-standard configuration issues.Research and collaborate in resolving issues associated with proprietary applications spanning interface with an infrastructure team.Follow a standard template / SOP for Active Directory / Exchange artifact life cycles.Experience working with Issue Tracking software (e.g. HEAT, Remedy, etc.)Apply strong knowledge of software deployment through SCCM tools.Exhibit a strong Client and Team based attitude in all circumstances inclusive of closed loop communications with end users for issue resolution.Be able to meet and maintain Service Level Agreements (SLA) for the Service Desk environment.
Responsibilities:
Requires project management skills to independently organize work, track progress and execute tasks in an Agile manner. Team member shall be flexible in working across IT disciplines and closely coordinate with the IT Service Desk Project Manager to meet end-user requirements and troubleshooting problems when resourcing requires such assistance.
This team will provide overall agency support, and provide support for building out the IT infrastructure for the new SCIF.After the SCIF equipment is completed, common tasks may include:Provide desktop support for users on PCsProvide Executive Staff SupportProvide Video (zoom, WebEx, teams) and On-site Conferencing SupportAssist end users with remote access (Citrix)Configure and install new equipment as necessaryMaintain vendor relationships in hardware, software and telecom areasAssist with research for new acquisitionsAssist with development of knowledge articles and standard operating proceduresCollaborate with other IT team members on large projectsImage and Configure new PCsProcess and track warranty repairsTroubleshoot printers, copiers, and scanning systemsTroubleshoot and setup video conferencing equipmentAssist with user desk phone (Avaya) configuration and maintenanceAssist with user mobile phone (iOS, Intune) configuration and maintenanceQualifications:Required:5+ years of relevant work experience and Bachelors degree or certification in IT related fieldPrior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phoneWindows OS Support ExperienceApple iOS Support ExperiencePowerShell ExperienceKnowledgeable in Microsoft Office 365, Microsoft Intune, Active Directory, ExchangePrinter Administration ExperienceStrong customer service orientation, A positive attitude in interactions with employees is requiredExcellent interpersonal and communications skillsAttention to detail in setting up equipment including cable managementGeneral IT Support ExperienceOrganizational skills in managing multiple projects/tasksHigh levels of maturity and professionalism; giving, receiving and responding to feedback effectivelyPreferred:Relevant certifications such as Azure, Security +
Company Overview:Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.Integral is headquartered in Tysons Corner, VA and serves clients throughout the country.We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!Our package also includes:Medical, Dental & Vision InsuranceFlexible Spending AccountsShort-Term and Long-Term Disability InsuranceLife InsurancePaid Time Off & HolidaysEarned Bonuses & AwardsProfessional Training ReimbursementPaid ParkingEmployee Assistance ProgramIntegral is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military/veteran status, physical or mental disability, or any other protected class.
Senior IT Service Desk EngineerLocation: Vienna, VAClearance: Active TS/SCIIntegral Federal is actively looking to hire a Senior IT Service Desk Engineer TS/SCI to support a government client located in Vienna, VA. The overall scope of this work will be to provide hands on technically capable computer and system expertise including troubleshooting of incidents within the SCIF and for the overall agency.
Due to the secure nature of this government agency, all candidates must be U.S. citizens and hold an active Department of Defense TOP SECRET clearance with SCI Eligibility.Responsibilities:Responsibilities include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.This successful candidate will be responsible for the following:Apply advanced understanding of desktop hardware, including deployment procedures, peripheral management and software installation methods.Identify and resolve complex technical issues related to desktop / remote hardware and software issues.Troubleshoot and provide support to a COTS heavy software environment with emphasis on non-standard configuration issues.Research and collaborate in resolving issues associated with proprietary applications spanning interface with an infrastructure team.Follow a standard template / SOP for Active Directory / Exchange artifact life cycles.Experience working with Issue Tracking software (e.g. HEAT, Remedy, etc.)Apply strong knowledge of software deployment through SCCM tools.Exhibit a strong Client and Team based attitude in all circumstances inclusive of closed loop communications with end users for issue resolution.Be able to meet and maintain Service Level Agreements (SLA) for the Service Desk environment.
Responsibilities:
Requires project management skills to independently organize work, track progress and execute tasks in an Agile manner. Team member shall be flexible in working across IT disciplines and closely coordinate with the IT Service Desk Project Manager to meet end-user requirements and troubleshooting problems when resourcing requires such assistance.
This team will provide overall agency support, and provide support for building out the IT infrastructure for the new SCIF.After the SCIF equipment is completed, common tasks may include:Provide desktop support for users on PCsProvide Executive Staff SupportProvide Video (zoom, WebEx, teams) and On-site Conferencing SupportAssist end users with remote access (Citrix)Configure and install new equipment as necessaryMaintain vendor relationships in hardware, software and telecom areasAssist with research for new acquisitionsAssist with development of knowledge articles and standard operating proceduresCollaborate with other IT team members on large projectsImage and Configure new PCsProcess and track warranty repairsTroubleshoot printers, copiers, and scanning systemsTroubleshoot and setup video conferencing equipmentAssist with user desk phone (Avaya) configuration and maintenanceAssist with user mobile phone (iOS, Intune) configuration and maintenanceQualifications:Required:5+ years of relevant work experience and Bachelors degree or certification in IT related fieldPrior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phoneWindows OS Support ExperienceApple iOS Support ExperiencePowerShell ExperienceKnowledgeable in Microsoft Office 365, Microsoft Intune, Active Directory, ExchangePrinter Administration ExperienceStrong customer service orientation, A positive attitude in interactions with employees is requiredExcellent interpersonal and communications skillsAttention to detail in setting up equipment including cable managementGeneral IT Support ExperienceOrganizational skills in managing multiple projects/tasksHigh levels of maturity and professionalism; giving, receiving and responding to feedback effectivelyPreferred:Relevant certifications such as Azure, Security +
Company Overview:Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.Integral is headquartered in Tysons Corner, VA and serves clients throughout the country.We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!Our package also includes:Medical, Dental & Vision InsuranceFlexible Spending AccountsShort-Term and Long-Term Disability InsuranceLife InsurancePaid Time Off & HolidaysEarned Bonuses & AwardsProfessional Training ReimbursementPaid ParkingEmployee Assistance ProgramIntegral is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military/veteran status, physical or mental disability, or any other protected class.