Harvard University
Associate Director Custodial
Harvard University, Cambridge, Massachusetts, us, 02140
Location:
USA - MA - CambridgeBusiness Title:
Associate Director of Custodial ServicesSalary Grade:
059Time Status:
Full-timeUnion:
00 - Non Union, Exempt or TemporaryBasic Qualifications:
Bachelor’s Degree or equivalent work experience required.Minimum eight (8) years of progressive management experience in an effective service group in a mid- to large-scale operation with high standards for service delivery and customer care.Demonstrated proficiency using various computer software systems and applications such as Microsoft Office (Word, Excel, Outlook) and web-based applications required.Experience utilizing asset and work management systems required.Demonstrated ability to read, write and perform financial calculations.Ability to understand, interpret, and enforce Departmental, University, and governmental procedures, policies, and regulations.Additional Qualifications and Skills:
Understanding of Harvard’s academic, administrative, and collective bargaining agreement structures is strongly preferred.Demonstrated leadership abilities and willingness to both lead a team and serve as an active team member.Demonstrated ability to solve complex problems involving multiple parties without clear lines of authority.Demonstrated ability to implement data-driven decision-making and process improvements.Demonstrated ability to maintain flexibility in assignments and work with constrained resources on tight deadlines or in emergency response roles.Demonstrated ability to develop favorable interpersonal relationships in a diverse, customer-focused environment.Demonstrated excellence in written and oral communications.Demonstrated ability to prioritize, delegate, and manage multiple responsibilities in a dynamic, fast-paced environment.In-depth knowledge of cleaning technology and procedures utilized in a higher education setting.Working knowledge of network-based systems preferred.Familiarity with handheld computing, equipment diagnostics, bar-coding, and related technologies desired.Ability to communicate effectively in Spanish, Portuguese, or Haitian Creole is preferred.Job Summary:
The Associate Director is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Associate Director fosters a welcoming, supportive, and diverse workforce and environment.Reporting to the Director, the Associate Director assists with the day-to-day management of the Department; supervises and coordinates the activities of assigned personnel to include an overall organization consisting of approximately six (6) Operations Managers and approximately twenty plus (20+) Supervisors; and indirectly supervises 400+ non-exempt unionized hourly custodians.Duties and Responsibilities:
Directly supervises multiple work groups providing custodial and event support services to facilities and/or areas of the Harvard campus.Provides leadership to and supervision of all assigned staff; responsible for ongoing performance management, training, mentoring, hiring, and development planning for staff.Communicates with customer representatives to determine service/support requirements and develop service delivery strategies.Maintains regular contact with customers to ensure optimal communication of activities.In collaboration with the Director, establishes and/or implements work performance standards and measures for all employees.Interviews, hires, orients, trains and provides corrective action as appropriate to direct reports.Optimizes customer feedback systems and measurement reports.Additional Information:
This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process.Commitment to Equity, Diversity, Inclusion, and Belonging:
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive.Benefits:
We invite you to visit Harvard's Total Rewards website to learn more about our outstanding benefits package.
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USA - MA - CambridgeBusiness Title:
Associate Director of Custodial ServicesSalary Grade:
059Time Status:
Full-timeUnion:
00 - Non Union, Exempt or TemporaryBasic Qualifications:
Bachelor’s Degree or equivalent work experience required.Minimum eight (8) years of progressive management experience in an effective service group in a mid- to large-scale operation with high standards for service delivery and customer care.Demonstrated proficiency using various computer software systems and applications such as Microsoft Office (Word, Excel, Outlook) and web-based applications required.Experience utilizing asset and work management systems required.Demonstrated ability to read, write and perform financial calculations.Ability to understand, interpret, and enforce Departmental, University, and governmental procedures, policies, and regulations.Additional Qualifications and Skills:
Understanding of Harvard’s academic, administrative, and collective bargaining agreement structures is strongly preferred.Demonstrated leadership abilities and willingness to both lead a team and serve as an active team member.Demonstrated ability to solve complex problems involving multiple parties without clear lines of authority.Demonstrated ability to implement data-driven decision-making and process improvements.Demonstrated ability to maintain flexibility in assignments and work with constrained resources on tight deadlines or in emergency response roles.Demonstrated ability to develop favorable interpersonal relationships in a diverse, customer-focused environment.Demonstrated excellence in written and oral communications.Demonstrated ability to prioritize, delegate, and manage multiple responsibilities in a dynamic, fast-paced environment.In-depth knowledge of cleaning technology and procedures utilized in a higher education setting.Working knowledge of network-based systems preferred.Familiarity with handheld computing, equipment diagnostics, bar-coding, and related technologies desired.Ability to communicate effectively in Spanish, Portuguese, or Haitian Creole is preferred.Job Summary:
The Associate Director is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Associate Director fosters a welcoming, supportive, and diverse workforce and environment.Reporting to the Director, the Associate Director assists with the day-to-day management of the Department; supervises and coordinates the activities of assigned personnel to include an overall organization consisting of approximately six (6) Operations Managers and approximately twenty plus (20+) Supervisors; and indirectly supervises 400+ non-exempt unionized hourly custodians.Duties and Responsibilities:
Directly supervises multiple work groups providing custodial and event support services to facilities and/or areas of the Harvard campus.Provides leadership to and supervision of all assigned staff; responsible for ongoing performance management, training, mentoring, hiring, and development planning for staff.Communicates with customer representatives to determine service/support requirements and develop service delivery strategies.Maintains regular contact with customers to ensure optimal communication of activities.In collaboration with the Director, establishes and/or implements work performance standards and measures for all employees.Interviews, hires, orients, trains and provides corrective action as appropriate to direct reports.Optimizes customer feedback systems and measurement reports.Additional Information:
This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process.Commitment to Equity, Diversity, Inclusion, and Belonging:
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive.Benefits:
We invite you to visit Harvard's Total Rewards website to learn more about our outstanding benefits package.
#J-18808-Ljbffr