City and County of San Francisco
IS Business Analyst - Multiple Specialties DPH PBT 1052
City and County of San Francisco, San Francisco, California, United States, 94199
IS Business Analyst - Multiple Specialties DPH PBT 1052
Minimum Requirements
An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]
One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years)
Responsibilities
The Epic EHR Business Analyst has primary responsibility for the definition, coordination, implementation, maintenance and support of Epic application(s) within DPH
To support the design, implementation, support and optimization of DPH's Epic EHR
To collect information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations and utilization of best practices
As a member of a multi-disciplinary team, translate functional requirements into application build
Communicate effectively both orally and in writing with a diverse set of clients; establish and maintain good working relations with department personnel, staff, vendors, peers and management
Maintains all system configuration and build parameters for application modules
Use logic and analysis to solve computer and application module problems
Exercise judgment, decisiveness and creativity in an environment subject to frequent change
Research, analyze, and develop proposed solutions for regulatory requirements
Prepare test plans, documentation and training materials; work with vendors to prepare technical specifications and scopes of work
Prioritize competing requests for services
Application module optimization in conjunction with stakeholders
Project management of small projects
Manage communication between applications
Application/module implementation and testing
Clearly document work and adhere to change control procedures
Maintains and updates Service Now, Sherlock, Orion, Nova, or other Epic build trackers or Epic project plans
Performs other duties related to this job class
Qualifications
Knowledge of healthcare workflows: hospital-based care & administration, outpatient care and administration, OR revenue cycle administration
Understanding of a wide array of integration points including but not limited to utilizing standards such as HL7, CCDA, & FHIR APIs
Information Technology change control policies & procedures
Knowledge of flow diagramming applications: Visio
Knowledge of collaboration platforms: Microsoft Teams & SharePoint
Knowledge of Microsoft Office apps: Word, Excel, PowerPoint, etc
Benefits
Annual Compensation
Company Description
The San Francisco Department of Public Health's (DPH) Information Technology Division is the technology services provider within Public Health, delivering technology infrastructure and services to approximately 10,000 users within the organization to help support over 100,000 patients annually.
DPH is the largest department in the City and County of San Francisco. With an annual operating budget of $2.4 billion, DPH employs over 8,000 people and contracts for more than $400 million in community-based services. Our mission is to protect and promote the health and well-being for all in San Francisco, and our vision is to make San Francisco the healthiest place on earth.
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Minimum Requirements
An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]
One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years)
Responsibilities
The Epic EHR Business Analyst has primary responsibility for the definition, coordination, implementation, maintenance and support of Epic application(s) within DPH
To support the design, implementation, support and optimization of DPH's Epic EHR
To collect information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations and utilization of best practices
As a member of a multi-disciplinary team, translate functional requirements into application build
Communicate effectively both orally and in writing with a diverse set of clients; establish and maintain good working relations with department personnel, staff, vendors, peers and management
Maintains all system configuration and build parameters for application modules
Use logic and analysis to solve computer and application module problems
Exercise judgment, decisiveness and creativity in an environment subject to frequent change
Research, analyze, and develop proposed solutions for regulatory requirements
Prepare test plans, documentation and training materials; work with vendors to prepare technical specifications and scopes of work
Prioritize competing requests for services
Application module optimization in conjunction with stakeholders
Project management of small projects
Manage communication between applications
Application/module implementation and testing
Clearly document work and adhere to change control procedures
Maintains and updates Service Now, Sherlock, Orion, Nova, or other Epic build trackers or Epic project plans
Performs other duties related to this job class
Qualifications
Knowledge of healthcare workflows: hospital-based care & administration, outpatient care and administration, OR revenue cycle administration
Understanding of a wide array of integration points including but not limited to utilizing standards such as HL7, CCDA, & FHIR APIs
Information Technology change control policies & procedures
Knowledge of flow diagramming applications: Visio
Knowledge of collaboration platforms: Microsoft Teams & SharePoint
Knowledge of Microsoft Office apps: Word, Excel, PowerPoint, etc
Benefits
Annual Compensation
Company Description
The San Francisco Department of Public Health's (DPH) Information Technology Division is the technology services provider within Public Health, delivering technology infrastructure and services to approximately 10,000 users within the organization to help support over 100,000 patients annually.
DPH is the largest department in the City and County of San Francisco. With an annual operating budget of $2.4 billion, DPH employs over 8,000 people and contracts for more than $400 million in community-based services. Our mission is to protect and promote the health and well-being for all in San Francisco, and our vision is to make San Francisco the healthiest place on earth.
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