慎桳
Enterprise Customer Success Manager
慎桳, San Francisco, California, United States, 94199
[Full Time] Enterprise Customer Success Manager at Nash (United States)Enterprise Customer Success Manager
Nash United StatesDate Posted: 14 Jul, 2022Work Location: San Francisco, United StatesSalary Offered: Not SpecifiedJob Type: Full TimeExperience Required: 6+ yearsRemote Work: YesVacancies: 1 availableAbout NashNash (YC S21) makes it easy for businesses to offer local delivery. We do this by building applications on top of delivery APIs (like Doordash, Uber, and 550+ more fleets) that enable business-specific workflows. By using Nash, businesses (e.g. restaurants, pharmacies, florists, retailers etc.) can meet growing demand for reliable local delivery while providing an exceptional experience to their customers.About the RoleNash is looking for curious and strategic operators to support our new and future business partners as Enterprise Customer Success Managers. In this role, you’ll deliver impact to customers by helping them immediately realize the full potential of Nash’s services through a best-in-class onboarding and ongoing strategic account management. You’ll do whatever it takes to drive operational excellence and be the face of Nash to customers who rely on our services.ResponsibilitiesOnboard customers and help them capitalize on Nash’s full potential for their businessPartner with customers to create and execute effective delivery strategiesProvide general operational support to ensure a successful launch on our platform, including but not limited to research, analytics, strategic planning, troubleshooting and triaging, etc.Ongoing account management post-launch to instill best practices and assist with customer requests and expansionAct as customers’ voice in product development road mappingDevelop and evolve fast-changing internal processes as Nash grows and expands in multiple verticalsRequirements5+ years of customer-facing operations experienceExcellent analytical and critical thinking skillsExperience developing and growing customer relationshipsDemonstrated ability to create and execute onboarding strategies in novel situationsHigh empathy for customers and ability to deliver amazing experiencesDemonstrated experience implementing and adapting processes to optimize workflowsWhat You'll Love About UsEarly stage, well-funded startup - directly impact the company and grow your career!Fully remote culture - work from home (or wherever!)Quarterly in-person events to bond with teammatesCompetitive compensation and opportunity for equityFlexible paid time offHealth, dental, vision insuranceOther great perks, such as home office stipendEEOCAt Nash, we believe that diverse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds.
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Nash United StatesDate Posted: 14 Jul, 2022Work Location: San Francisco, United StatesSalary Offered: Not SpecifiedJob Type: Full TimeExperience Required: 6+ yearsRemote Work: YesVacancies: 1 availableAbout NashNash (YC S21) makes it easy for businesses to offer local delivery. We do this by building applications on top of delivery APIs (like Doordash, Uber, and 550+ more fleets) that enable business-specific workflows. By using Nash, businesses (e.g. restaurants, pharmacies, florists, retailers etc.) can meet growing demand for reliable local delivery while providing an exceptional experience to their customers.About the RoleNash is looking for curious and strategic operators to support our new and future business partners as Enterprise Customer Success Managers. In this role, you’ll deliver impact to customers by helping them immediately realize the full potential of Nash’s services through a best-in-class onboarding and ongoing strategic account management. You’ll do whatever it takes to drive operational excellence and be the face of Nash to customers who rely on our services.ResponsibilitiesOnboard customers and help them capitalize on Nash’s full potential for their businessPartner with customers to create and execute effective delivery strategiesProvide general operational support to ensure a successful launch on our platform, including but not limited to research, analytics, strategic planning, troubleshooting and triaging, etc.Ongoing account management post-launch to instill best practices and assist with customer requests and expansionAct as customers’ voice in product development road mappingDevelop and evolve fast-changing internal processes as Nash grows and expands in multiple verticalsRequirements5+ years of customer-facing operations experienceExcellent analytical and critical thinking skillsExperience developing and growing customer relationshipsDemonstrated ability to create and execute onboarding strategies in novel situationsHigh empathy for customers and ability to deliver amazing experiencesDemonstrated experience implementing and adapting processes to optimize workflowsWhat You'll Love About UsEarly stage, well-funded startup - directly impact the company and grow your career!Fully remote culture - work from home (or wherever!)Quarterly in-person events to bond with teammatesCompetitive compensation and opportunity for equityFlexible paid time offHealth, dental, vision insuranceOther great perks, such as home office stipendEEOCAt Nash, we believe that diverse teams are the strongest teams. We invite applicants of all genders, races, ethnicities, nationalities, ages, religions, sexual orientations, disability statuses, educational experiences, family situations, and socio-economic backgrounds.
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