SMB Account Executive

As an SMB Account Executive, you will own a book of existing clients in the SMB space (Company revenue less than $100M annually and current contract value less than $15K). You will be responsible for growth and retention of your assigned customer accounts as well as driving new customer acquisition. New customer acquisition will result from inbound inquiries as well as your own proactive prospecting efforts. You will be directly involved in issue resolution, billing, and operations as needed. The ideal candidate will have a track record of meeting and exceeding sales quotas. Experience (and successful) selling in a competitive market highly desired.This is a hybrid role – two days in the office - location (Herndon, Virginia)Duties/Responsibilities:

Manage existing core client base with specific focus of retention and identify any upsell or cross-sell opportunities.Source new SMB clients through inbound lead qualification and outbound prospecting.Manage the entire sales cycle from lead generation to securing a deal, keeping leadership appraised of pipeline and status.Present Vercara solutions to company leaders at various levels of the organization via multiple methods of communication.Fluently communicate Vercara’s products and offerings to deliver solutions to stakeholders.Work internally with Vercara teams to ensure pre-sales and after-sales support agreements are met.Negotiate agreements and utilize information systems to detail records.Meet internal metrics including call/email volume for customer outreach, retained accounts, upsell/cross-sell, and other revenue retention objectives.Manage client information using the Salesforce.com CRM.Build relationships with customers via outreach and other communications.Cover inbound chat and/or inbound phone channel for inquiries across all segments (SMB, Midmarket, and Strategic), ensuring qualified inquiries are routed to the right team members.Specific Skills Required:

Knowledge in DDoS Mitigation and Managed DNS Framework a huge plus.Strong Customer Relationship Management strategy and service ethics.Experience with SFDC including CPQ highly desired.Ability to deliver a value proposition that is not always apparent to the end user.Experience and/or personality that is customer-centric.Sales training and experience with solution, consultative, strategic and/or conceptual/complex selling is preferred.Outgoing self-starter with a long-term focus on making an impact within our rapidly growing company.The ideal candidate can communicate with senior level management, explain complex products, and demonstrate technology services over the phone and in person.Ability to manage high volume of activity and transactions and work in a fast-paced environment.Experience with Gong, 6Sense, Zoominfo, and/or Outreach is a plus.Knowledge & Application:

Develops professional expertise, applies company policies and procedures to resolve a variety of issues. Determines a course of action based on guidelines and modifies processes and methods as required.Complexity & Problem Solving:

Works on problems of moderate scope which are often varied and routine where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Applies learned techniques and contributes to analysis and investigation to solve problems. Normally receives little instruction on day-to-day work, general instructions on new assignments.Collaboration & Interaction:

Builds productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions. Focuses on providing standard professional advice and creating initial reports/analyzes for review by experienced team professionals.Typical Degree & Years of Experience:

Requires a Bachelor’s degree and a minimum of 1 year of relevant experience.Salary - $50,000

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