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San Jose Downtown Association

Chief Operating Officer (COO)

San Jose Downtown Association, San Jose, California, United States, 95199


Position Title:

Chief Operating Officer (COO), San Jose Downtown Association

The San Jose Downtown Association (SJDA) is seeking a versatile and dynamic COO to oversee the organization’s operations and administrative functions. This role will provide strategic and hands-on leadership, ensuring efficient coordination between in-house teams and outsourced departments, including HR and Finance.

About us:

The San Jose Downtown Association (SJDA) is a dynamic organization dedicated to revitalizing and enhancing the heart of San Jose. We are passionate about making downtown a vibrant, welcoming, and thriving destination for businesses, residents, and visitors. Our work has a tangible impact on the community – from creating lively public spaces to supporting exciting events that bring people together. At SJDA, we believe in fostering a collaborative and creative environment where innovation meets fun, and where every team member’s contributions make a difference. Join us in shaping the future of downtown San Jose!

Key Responsibilities:

Operational Management:

Oversee daily operations to ensure smooth and efficient functioning

Implement and optimize business strategies to support organizational goals

Supervise and coordinate in-house departments including marketing/communications, community outreach, place management and clean, safe & beautification related staff and office management

Administrative Oversight:

Provide strategic oversight of outsourced HR and Finance departments

Ensure that outsourced providers meet organizational standards and compliance requirements

Monitor and evaluate the performance of external HR and Finance services, addressing any issues that arise

Strategic Planning:

Collaborate with the CEO to develop and implement long-term strategic plan and budgets

Drive initiatives to enhance operational efficiency and organizational growth

Seek out new opportunities for the organization to scale

Foster interdepartmental collaboration to achieve holistic organizational objectives

Support CEO with service contract negotiations

Vendor Management:

Serve as the primary point of contact for outsourced HR and Finance vendors

Negotiate contracts and manage relationships with external service providers, including insurance

Ensure cost-effective and high-quality service delivery from outsourced vendors.

Qualifications:

Proven experience in a senior operations or administrative role, preferably within a non-profit or similar organizational context

Strong leadership and strategic planning skills

Excellent communication and interpersonal skills

Ability to oversee and manage relationships with outsourced service providers

Understanding of HR and financial management, with the ability to supervise external departments effectively.

Skills and Qualities:

Leadership: Demonstrated ability to lead and inspire teams

Versatility: Capable of managing both operational and administrative tasks

Strategic Vision: Ability to think strategically and implement long-term plans

Operational Efficiency: Focused on improving processes and efficiency

Vendor Management: Experience in managing and evaluating outsourced services

Communication: Strong communication skills to coordinate with internal teams and external vendors

Compensation/Benefits:

Salary range between $120k and $150k dependent on experience and qualifications

Full suite of benefits, including 100% paid health insurance, PTO, and matching 401K

Please send resume and letter of interest to hr@sjdowntown.com – position open until filled

Job Type: Full-time

Pay: $120,000.00 - $150,000.00 per year

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Retirement plan

Vision insurance

Schedule:

8 hour shift

Ability to Relocate:

San Jose, CA 95113: Relocate before starting work (Required)

Work Location:

In person

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