Supervisory IT Specialist (Poilicy and Planning/Network Services)

DutiesProvide leadership in C4 Information Management and Information Technology involving implementing and supporting initiatives, projects, and programs for defining, evolving, evaluating, and improving information management functions.Exercise responsibility for execution of services, standards, and responsiveness to IM/IT requirements throughout installation - providing an operational focus for the delivery of services and ensuring delivery of high-quality functional services.Responsible for the overall management, control, coordination, and execution of projects and programs to support the Theater Signal Brigade and 7th Signal Command (T) decisions.Provide staff guidance and direction to maintain excellence in day-to-day operations, develop improvements to implement new service approaches for supporting the Army missions.Monitor the execution of baseline and enterprise services.Set appropriate structures and process in place to ensure delivery of C4IM services.Identify requirements, organizes, and distributes authorized personnel resources.Personally, and through subordinate supervisors, prepare and present justifications for organization structure and personnel requirements to accomplish assigned mission and functions.Identify and develops the requirements plan for the installation's C4IM IT services and support.Provide executive leadership, guidance, and direction to ensure acquisition, development, and retention of a professional, highly capable workforce to accomplish assigned missions.Establish effective communications and positive work environment.Select and apply pertinent management techniques, (participative problem solving, management by objectives, and other useful techniques) to communicate organizational needs and goals.Requirements Conditions of EmploymentAppointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.Three year trial/probationary period may be required.One-year supervisory probationary period required. A one-year probationary period is required if the selectee has not previously met this requirement.Position is designated Special-Sensitive.employee must be able to obtain and maintain a Top Secret security clearance based on a SSBI background investigation for access to Sensitive Compartmental Information (SCI). A TS/SCI clearance is required.TOP SECRET Clearance requires mandatory drug testing.See "Additional Information" section for additional requirements. QualificationsWho May Apply:Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.Current Army Cyber Excepted Service (CES) EmployeeCurrent Army Defense Civilian Intelligence Personnel System (DCIPS) EmployeeCurrent Civilian Employees of the Organization Applying to Cyber Excepted Service (CES) PositionsCurrent Department of Army Civilian EmployeesCurrent DoD Cyber Excepted Service (CES) Employee (non-Army)Current Permanent DoD Civilian Employee (non-Army) Applying to Cyber Excepted Service PositionsArmy CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.To qualify based on your experience, your resume must describe at least one year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated byTo qualify based on your experience, your resume must clearly describe the following quality experience:coordinating Command, Control, Communications, Computers Information Management and Information Technology (C4IM/IT); ensuring compliance with Information Technology (IT) plans, polices, or procedures; preparing Information Technology (IT) policies and procedures, support and service agreements, and/or long- or short-range information plans; and leading a team of Information Technology professionals.The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate.Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.Education This job does not have an education qualification requirement. Additional informationIf you are a current federal career/career-conditional employee, you will be placed on an excepted appointment.This position is in the Supervision/Management Category at the Senior Work Level within the CES Occupational Structure.Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.You will be required to provide proof of U.S. Citizenship.Direct Deposit of Pay is required.Must be able to obtain and maintain a Top Secret with SCI security clearance.This position requires you to submit a Public Financial Disclosure Report (OGE 278) or a Confidential Financial Disclosure Report (OGE450) upon entry, and annually thereafter.Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.This is a(n) Information Technology Management Career Field position.Multiple positions may be filled from this announcement.Salary includes applicable locality pay or Local Market Supplement.Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.As a supervisor, you must comply with the Army Civilian Education System (CES) course and timeline requirements. The Supervisory Development Course (SDC) must be completed within one year of placement into a supervisory position and then completed as a refresher course every three years. For information on CES, please visit the following website: .Recruitment or relocation incentives MAY be authorized for highly qualified candidates. Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.