IT Support Specialist

**IT Support Specialist**Brookfield, WI / Internal IT / Full-time **Who We Are** **Who Were Looking For** Were excited to add an IT Support Specialist to our Internal IT Team. + Passion and willingness to learn and use new technologies+ Ability to multitask and work without direct supervision+ Ability to work in a fast-paced environment and always maintain professionalism and confidence+ Readily adaptable to change+ Excellent interpersonal and communication skills+ Team and customer focused with a collaborative work style+ Self-motivated+ Strong troubleshooting skills**What Youll Do**+ Provide tier 1-2 support to end-users+ Assist in the creation of new user accounts+ Assist in the set-up of new equipment and devices+ Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals+ Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary+ Provide guidance and explain policies and procedures to end-users+ Assist users in obtaining access to systems+ May review and evaluate new computer hardware and software products+ Assist in the tracking of hardware and software inventory+ Assist and interact with hardware and software vendors+ Assist in Corporate IT projects**What Youll Need**+ Bachelors Degree in Information Technology or related field+ Understanding of Microsoft Products including Office365 and Active Directory+ Any technical certifications such as A+ or Microsoft Certifications+ Exposure to active directory and networking**What Will Set You Apart**Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Concurrency a great place to work. Concurrency full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and a comprehensive benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs, excellent training program and bonus opportunities.