Business Analyst 5

Job DescriptionShort Description: Receive, process, present data, and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.Complete Description:•Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.•Ability to obtain and report business and technical requirements•Facilitate review sessions to discuss projects•Excellent customer and communication service skills•Work with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and Videoconferencing•Disseminate information effectively to all technical teams, customers, and technical managersUnderstand a large (enterprise) and complex network environmentRequirementsSkills, Experience and Education: Bachelors Degree, RequiredOrganization and Prioritization skills are MandatoryCommunication and Interpersonal skills are MandatoryPrevious experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are RequiredMinimum 1-3 years experience with Clarity is PreferredMinimum 3-5 years experience with Microsoft Project and Excel is RequiredMinimum 2-3 years experience with DevOPs is PreferredMinimum 3-5 years experience with Remedy/Helix is RequiredMinimum 3-5 years working within a Telecommunications environment is RequiredMinimum 3-5 years experience in a large Enterprise setting is RequiredMinimum 3-5 years work experience with multiple network platforms is RequiredMinimum 3-5 years working with multiple network lines of service is RequiredMinimum 5+ years dealing with customers is Required