Business analyst 5

job summary: Receive, process, present data, and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.location: Lansing, Michigan job type: Contract salary: $80.42 - 85.42 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.Ability to obtain and report business and technical requirementsFacilitate review sessions to discuss projectsExcellent customer and communication service skillsWork with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and VideoconferencingDisseminate information effectively to all technical teams, customers, and technical managersUnderstand a large (enterprise) and complex network environment Skills, Experience and Education: Bachelors Degree, RequiredOrganization and Prioritization skills are MandatoryCommunication and Interpersonal skills are MandatoryPrevious experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are RequiredMinimum 1-3 years experience with Clarity is PreferredMinimum 3-5 years experience with Microsoft Project and Excel is RequiredMinimum 2-3 years experience with DevOPs is PreferredMinimum 3-5 years experience with Remedy/Helix is RequiredMinimum 3-5 years working within a Telecommunications environment is RequiredMinimum 3-5 years experience in a large Enterprise setting is RequiredMinimum 3-5 years work experience with multiple network platforms is RequiredMinimum 3-5 years working with multiple network lines of service is Required Minimum 5+ years dealing with customers is Required qualifications: Experience level: ExperiencedMinimum 8 years of experienceEducation: Bachelors skills: Business Analysis Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.